Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Damian Kernahan of Proto Partners asks in Fast Thinking, an Australian innovation quarterly, why service organisations don’t deliver their customers a great experience, when all it takes is a little planning and design. “In this article we will look at…
Here are the five stories that appeared in the special “Digital Cities” feature of Wired UK’s November issue. Words on the street by Adam Greenfield Ubiquitous, networked information will reshape our cities. ‘Sense-able’ urban design by Carlo Ratti Digital elements…
User experience researcher Sasha Lubomirsky talks about his work at YouTube: “If you think about watching a video online, it may seem pretty easy. A player, a play/pause button and some content. Done. But what about if the video is…
Martijn de Waal was at the Picnic 2009 conference in Amsterdam, where he attended the session entitled “The City as an Interaction Platform”: Cities have always been about providing frameworks of services to improve the quality of life for residents…
San Francisco-based user experience consultancy Montparnas started a three-part series on the relationship between product development and user experience design. “Product development and user experience design are two fields that should, but rarely, collaborate effectively to design and define products…
Digital Revolution (working title) is an open source documentary, due for transmission on BBC Two in 2010, that will take stock of 20 years of change brought about by the World Wide Web. The BBC intends to tell the story…
Microsoft is exploring the concept of multi-touch mice, a new research paper reveals. The paper is being presented today as part of the User Interface Software and Technology conference, and identifies five different prototypes, each based on different sensor technologies.…
Eric Wilmot writes on Greener Design on how to design for a post-consumption society. And an excellent article it is. “The current interpretation of human-centered has expanded to indulge human desires at the expense of other equally critical considerations. This…
When companies develop innovative products that don’t obviously fit within established categories, managers need to help people understand what they are. However what category you place something in has a huge influence on how you view its basic properties. Mary…
Donald Norman recently gave a keynote address at the “21st Century Transmedia Innovation Symposium” in Seoul, Korea. “Normal dictionaries do not have the word ‘transmedia,’” he says, “but Wikipedia does. That definition introduced me to many other words that neither…
As part of his Design for Interaction MSc. at the TU Delft, David Güiza Caicedo worked on developing a tool to measure emotional reactions towards “services”: from which an early concept has recently spun-off into a more developed tool to…
The second issue of Touchpoint, the sdn’s Service Design Journal, is out. Entitled “Health and Service Design”, this brand-new issue features articles of Service Design and/or healthcare experts such as Julia Schaeper, Lynne Maher and Helen Baxter (NHS), Lavrans Løvlie…
Several articles on the smart phone user experience: Getting emotional about mobile phones A nationwide study of over 3000 people has found that there is a direct correlation between the way people use their phones, and the way they feel…
Herkko Hietanen of the Helsinki Institute for Information Technology tells his audience at the Berkman Center that “television is really broken,†reports Ethan Zuckerman. The medium isn’t rising to its full potential, isn’t providing consumers with programs when and where…
The Copenhagen Institute of Interaction Design is on a roll. After an intensive workshop with Intel (featured in Worldchanging), now they embarked on an exploration with Nokia (featured in Fast Company). And obviously all online. Excellent work and excellent communications.…
Femme Den is a small internal cadre of designers of Smart Design — the company that was responsible for the OXO Good Grips kitchen tools and the Flip Mini Digital Camcorder — that is devoted to thinking about the differences…
Matt Jones, design director at Berg in London, has published a piece in Future Metro which Bruce Sterling “would like to call ‘the greatest design-fiction writing I’ve ever seen,” but (a) it’s not about design, (b) it’s not fictional and…
The world’s biggest chip maker predicts that by 2015 there will be 12 billion devices capable of connecting to 500 billion hours of TV and video content. The audience heard from a number of speakers on what promises to be…
In his Wall Street Journal De Gustibus column, Eric Felten describes Total Recall, a Microsoft project that will archive every detail of our daily lives. “A certain kind of techno-triumphalist may find this idea appealing, but I suspect that most…
Changing Behaviour is a project that aims to support change in energy use and energy services. They do so by applying social research on technological change to practical use. Their focus is on the interaction between energy experts and energy…