Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
The [British] government’s new public services reforms focus on rights and entitlements, but, argues Charles Leadbeater in this piece for The Guardian, supportive relationships are key to tackling social ills. “Radical public services innovation will only come from a markedly…
Social by Social – a practical guide to using new technologies to deliver social impact by Andy Gibson, Nigel Courtney, Amy Sample Ward, David Wilcox and Professor Clive Holtham 2009 ISBN 978-1-906496-41-8 “New technologies are changing the way we engage…
“Service design tools – communication methods supporting design processes” is an open collection of communication tools used in design processes that deal with complex systems. Compiled by Roberta Tassi for her thesis at the Politecnico di Milano, the 45 tools…
Will smartphone connectivity become the new measure of civic engagement? Can the app replace the neighborhood association? “While some might feel that engaging communities through handheld devices may erode civic bonds, apps that connect citizens to civil servants and elected…
Today, market research is a $19 billion industry and focus groups are one of the most expensive types of market research. The question is, asks Ravi Sawhney, founder and CEO of RKS, in Fast Company, what role should design play…
David Simoes-Brown alerts us on UK’s Nesta Connect about an excellent new collaborative book about The Future of Innovation where hundred of authors give their views. Over 350 leading thinkers from business, government, consulting and academia from around the…
Re-Public, an online journal focusing on innovative developments in contemporary political theory and practice, has just launched its latest special issue, entitled “Innovative Service Design for All“. Applicable culture: Towards future services for the city of Milan Walter Aprile, Henrik…
Will Evans, principal, experience design for Twin Technologies, writes in a somewhat rambling post about the value of mood maps to document and map the emotional states of a user so that it can guide the creation and communication of…
Celine Perin, design researcher at frog design, describes on Use8 what digital diaries are, and why this a great methodology for interactive, international user research. “Our solution was to conduct a “digital diary study”: a novel hybrid technique that combined…
Vicky Teinaki talked to Alex Wright, Director of User Experience at The New York Times, and author of Glut, a book on the history of information architecture from human evolution to the internet, about how a librarian gets into user…
All videos of the Compostmodern conference (San Francisco, February 2009) are now online. Presented by the San Francisco chapter of AIGA and the AIGA Center for Sustainable Design (CFSD), this interdisciplinary conference explores the range of design thinking necessary to…
A few months ago, we wrote with satisfaction how the Usability Professionals’ Association (UPA) got inspired by the theme of its first European regional conference (Turin, December 2008 – co-chaired by Experientia partner Michele Visciola), and chose for a major…
The July-August issue of Interactions magazine is out and more and more content is publicly available online (thank goodness): Editorial: Interactions: Time, Culture, and Behavior Jon Kolko Over the past 10 issues, interactions has, with a great deal of conscious…
Two interesting articles on recent Steelcase research, and particularly on the challenge of how to best gather relevant insights from qualitative research: How to find insights from your research You did the interviews, got the photos, and compiled the reams…
Pattie Maes, an associate professor in MIT’s Program in Media Arts and Sciences, leads research in human-computer interfaces at MIT’s Media Lab. She recently spoke with MHT associate editor James M. Connolly about the lab and innovation. “There is a…
Today work is somewhere you travel to – in the future work will come to you. So says a report attempting to work out what the offices and workplaces of 2030 will be like, reports the BBC. The report, which…
Cory Doctorow reflects in his latest Guardian column — which is subtitled “Tales from the encrypt” — on how important it is to have a secure, long-term solution for decrypting our data if we croak. “What I found surprising all…
In a short essay on Core77, Robert Fabricant is not afraid to tackle some big questions: “What role did Design play in contributing to our current global crisis? What role should/will Designers play in leading us out of this mess?”…
The latest issue of Interfaces Magazine, a quarterly magazine published by Interaction, the specialist HCI group of the British Computer Society (BCS), is all devoted to education. It is available as a free download. Table of contents: • HCI 2009…
Navi Radjou writes on HarvardBusiness.org that he recently visited the Microsoft Research India lab in Bangalore, describes what he learned about their Technology for Emerging Markets (TEM) unit, and draws some interesting wider conclusions. “What impressed me most about TEM…