Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
“Service design is simple. It’s all about three things,” says Idris Mootee, a business and innovation strategist, “creating compelling user benefits, optimising based on the separability of the service, and making educated trade-offs between human and technology.” Develop Compelling User…
Experientia, in collaboration with the Vodafone User Experience team, is running two workshops on 25 February at the upcoming LIFT conference to present the results of two recent projects and explore their impact. KashKlash: exchanging the future Join us for…
Dan Saffer, who together with Interaction-Ivrea alumni Jennifer Bove, recently started the interaction design studio Kicker, is working on a revision of his book Designing for Interaction. Most interestingly, he will dissolve the service design chapter and “just place the…
Press release Nokia and Securitas today announced a new cooperation regarding mobile services for personal security and every day safety. Mobile devices already today give increased feeling of security with friends and family only a text message or a phone…
The people from Live|Work, a UK service design company, have inspired me from the time I met them at the meanwhile defunct Interaction Design Institute Ivrea, now nearly eight years ago. Alice Rawsthorn, the design critic of the International Herald…
Jonathan Donner of Microsoft Research India and Camilo Andres Tellez of the London School of Economics and Political Science have together written a paper on mobile banking and economic development that just got published in the December issue of the…
Oliver King, the co-founder and director of the UK service design consultancy Engine, was one of the speakers at this year’s service design symposium at the Copenhagen Institute of Interaction Design. Service is the act of helping somebody to do…
Our friends of the UK service design consultancy Live|Work have posted some must read background articles on their website: The case for Service Design by Lavrans Løvlie Most organisations agree that their services should be oriented towards the customer. Why…
Bruce Sterling looked at the KashKlash questionnaire results and condensed it all into four narrative future scenarios. An excerpt from the last one: But then his son — who had gone into “cloud design,†God help him — started referring…
Designing for Services in Science and Technology-Based Enterprises was an interdisciplinary research project (2006-2007) initiated by Saïd Business School (SBS) at the University of Oxford. The study explored how academics, service designers, and science and technology entrepreneurs understand the designing…
The Tactical Technology Collective, an international NGO helping human rights advocates use information, communications and digital technologies to maximise the impact of their advocacy work, has just released “Mobiles in-a-Box“, a collection of tools, tactics, how-to guides, and case studies…
“Patenting will be seen as a limitation of human rights.” “There are no cheaters ’cause in my system cheating is the most positive activity.” “Faulty residents are charged with negligence and sent to live in ‘financially active’ communities.” “[The will…
The Washington Post published a long article on how, for every move, mood and bodily function, there’s a website to help you keep track. “Self-disclosure has been redefined online. In Web 2.0, it’s led to blogs and Tweets, Facebook and…
Last week, Nokia launched its Nokia Life Tools (backgrounder), a range of innovative agriculture information and education services designed especially for rural and small town communities in emerging markets. From the press release: “Nokia Life Tools helps overcome information constraints…
Hilary Cottam is the 2005 UK Designer of the Year and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council. I interviewed her last year for Torino World Design Capital site. And she…
The Restaurant of the Future at the University of Wageningen investigates the influences on eating behaviour and carries out studies for the food industry. Ceiling cameras record not only what food you selected, but what you almost selected and how…
In March, the Copenhagen Institute of Interaction Design (blog) organised a symposium on service design. Some time ago, I reported that videos of three of the presentations (Bill Hollins, Bill Moggridge, and Jørgen Rosted) were online. Meanwhile you can also…
Donald Norman has just posted a few excerpts from his draft book manuscript tentatively entitled “Sociable Design” for comments and reactions. Introduction Whether designing the rooftop of a building or the rear end of a home or business appliance, sociable…
It’s half a year old but I only now discovered it: Having identified Service Design as an important new issue for the support of design in companies, SEEdesign developed a range of extra activities including workshops and training sessions on…
If you are interested in the elderly, two interesting UK studies were published this week. The first report, “Living in the 21st century: older people in England” (press release – study download) presents a major longitudinal study (316 pages) about…