Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
WorldChanging book review: “Authored by two Univeristy of Chicago heavy-hitters, Economist Richard Thaler and Law Professor Cass Sunstein, Nudge explores the policy implications of behavioral economics, a field describing the irrationalities of human behavior. Taking findings from psychology (e.g. people…
NH Hoteles and Philips have announced that they will conduct an intensive two-year study into the optimization of well-being amongst hotel guests. To support the research, NH Hoteles and Philips have teamed up as a first step to create a…
A few weeks ago the Public Administration Select Committee (PASC) of the UK Parliament published the first parliamentary assessment of the idea of “user involvement” in public services, which they see as “potentially a new model for public service delivery…
PSFK is a global trends and innovation company that also organises conferences in various parts of the world. Videos of over forty presentations at these conferences are now online. My ten highlights: Allan Chochinov on the Dumbest Smartest Design Problem…
The Danish programme for user-driven innovation (English summary) aims to strengthen the diffusion of methods for user-driven innovation, and to contribute to increased growth in the participating companies, and to increased user satisfaction and/or increased efficiency in participating public institutions.…
The three-day Changing the Change conference, which is about the role of design research in sustainable change and scheduled for 10-12 July in Turin, Italy, looks to become very interesting indeed. The list of invited speakers and discussants features Bill…
The Microsoft Health Common User Interface (CUI) is a site conceived by Microsoft providing user interface Design Guidance and Toolkit controls that address a wide range of patient safety concerns for healthcare organizations worldwide. Microsoft has created it in order…
Reuters report on mobile coupons and gifts in South Korea: oung, tech-savvy South Koreans are making coupon clipping a thing of the past and turning to their mobile phones instead. Some of the fastest-growing mobile phone services in the country…
At the beginning of March, the Copenhagen Institute of Interaction Design (CIID | blog) a symposium on service design. The symposium featured speakers who are pioneers in service design thinking and practice from several countries, including Andrea Koerselman (IDEO), Andrew…
Here is my selection on mobile banking related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) From meiwaku to tokushita!: lessons for digital money design from Japan [abstract] Authors: Scott Mainwaring (Intel Research), Wendy…
City of Sound has published an excellent overview of new informational approaches to transport, hinging on individual behaviour and engagement via public data. “Data, transported and shaped by the internet, is increasingly becoming a primary way that people expect to…
Henning Fischer of Adaptive Path recently had an email conversation with Peter Coughlan, Partner and Transformation Practice Lead at IDEO. They discussed IDEO’s transformation practice and his team’s processes to create a more human-centered design. Read interview
Business Week reports on how Indians are using their cell phones as a “one-stop shop” for everything from e-mailing to banking. A growing group of Indian consumers who want more from their phone than just talk time. […] Indians spent…
Idris Mootee, a business and innovation strategist, explores the disciplines of service design and experience design through some innovative, authenticity-inspired retail concepts (that in some ways are also reflected in the Eataly supermarket in Torino): “17 years ago, Alain Coumont…
Very interesting article on the BBC news site on how Nokia is transforming itself from a device manufacturer into a software and services company that monetises its software know-how through selling devices, and the strategic role that research plays in…
This paper by Tamar Sadeh describes a product that was released in May 2007—the Primo system from Ex Libris as an example of a new type of interface for searching and obtaining library materials, an interface designed around user needs…
Alice Rawsthorn, the design critic of the International Herald Tribune, chaired a debate last week at the World Economic Forum in Davos, Switzerland, about the future of design. Other participants were Paola Antonelli, senior curator of architecture and design at…
Demos, the UK think tank “for everyday democracy”, has published a new report on “self-directed public services”, entitled “Making It Personal“. Abstract his report advocates a simple yet transformational approach to public services – self-directed services – which allocate people…
Joe Nocera of The New York Times applauds Amazon’s Jeff Bezos tireless attention to the customer experience. Maybe, just maybe, taking care of customers is something worth doing when you are trying to create a lasting company. Maybe, in fact,…
It took Experientia partner Mark Vanderbeeken quite some effort to schedule an interview with Hilary Cottam, UK Designer of the Year 2005 and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council, and…