Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Companies are embracing the potential of networked computing to let workers share their knowledge more efficiently as they nurture new ideas, new products and new ways to digitally automate all sorts of tasks. [They] are drawing on collaborative models that…
Companies like Nordstrom, Jet Blue, Amazon and Dell have all built their brand value on providing a positive experience for their customers, online and offline. Successful companies match business objectives with customer needs. They combine ongoing testing, feedback and…
Today I am leaving for a short trip to Dubrovnik, Croatia, where I will be attending the Dubrovnik Leadership Forum, organised by two top central European business schools, IEDC-Bled School of Management (Slovenia) and ESMT-European School for Management and Technology…
In re-reading an article on the future of Wi-Fi from last week’s Herald Tribune, I was struck by a comment towards the end: “What doesn’t work is the complexity to get onto a Wi-Fi network. The ability to make wireless…
Mark Hurst of Good Experience contacted me today about the Gel 2006 conference. Gel is a conference and community, exploring good experience in all its forms — in business, art, society, technology, and life. The goal of the conference [which…
The French “buzz marketing” agency Nouveau Jour has been collaborating with the creative team of fashion designer Jean-Paul Gaultier on a new online section for the designer, conceived as a virtual world to experience and share chance encounters. In addition…
One of the first activities of the newly founded Launch Institute is a conference on empathic market sensing on 20-21 September in Hamburg, Germany. Empathic market sensing builds upon voice-of-the-customer and observational “applied ethnography†techniques to dive deeply into how…
Intel’s People and Practices Research Lab engages the techniques of social science (including anthropology and ethnography) and design in order develop a deep understanding of how people live and work. This knowledge is then translated into insights for guiding corporate…
Accenture Technology Labs, the technology research and development organisation within Accenture, is at the intersection of business and technology, exploring the impact of new and emerging technologies on business in the future. Its research in “workforce performance and user experience”…
As it becomes ever more difficult to gain consumers’ attention in an increasingly cluttered environment, more and more companies are looking to fragrance to help distinguish their brands from the competition. Read full story
Service problems, a botched rollout of its third-generation phone network and a skimpy lineup of new handsets have driven away Japanese Vodafone customers in droves. The company admits that its biggest misstep was a decision to focus its lineup in…
Technology firms are pushing a futuristic vision of home entertainment not because consumers are desperate for it but because they themselves are. Whether or not computer, software, consumer-electronics, telecoms, cable and internet companies are in fact out of touch with…
Big corporations today can be viewed as decision factories — but where’s the elegant design approach that’s applied to products? Great design is characterised by deep user understanding, visualisation of creative resolution of tensions, collaborative prototyping to enhance solutions, and…
The narrow, cobbled streets of Cordoba in southern Spain are no place for a car, but Alfredo Romeo, a Spanish entrepreneur wanted to change that and set up a business with “blobjectsâ€, electric hire cars that are proving popular with…
The global future forum, which originated within Unisys, is an independent partnership of futurists, academics and businesspeople, committed to helping organisations extend their strategic planning horizons, and better prepare for the future. It offers business a single point of access…
Slower is better. That’s just one of many unconventional ideas about creativity that are taking shape inside the restored yellow mansion, on Atlanta’s Peachtree Road, that BrightHouse calls home. The 17-person company, founded in 1995, works with only one client…
Africa is the world’s fastest-growing cellphone market, a boom that has taken the industry by surprise. From 1999 through 2004, the number of mobile subscribers in Africa jumped to 76.8 million, from 7.5 million, an average annual increase of 58…