Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Two new articles in UX Magazine: Crafting the UX of REI’s retail experience by Samantha Starmer Video interview (with text transcript) on the strategy, techniques and thinking behind translating REI‘s warm, hand-crafted in-store experiences into the digital space. Customer Experience…
The Megacities on the Move report says authorities must start planning their transport infrastructure now for a future when two thirds of the world’s population will live in cities. The Forum for the Future report devotes a lot of attention…
Norden, the Nordic Innovation Center, has published the results of a research project between Denmark, Norway and Iceland, that explored the increasingly strong connection between ICT and user-driven innovation in those countries, and how this approach could be transferred from…
The autumn issue of Koreana, the quarterly devoted to Korean art and culture, contains a special feature on Korea’s smartphone era. The articles come in a range of other languages, including Arabic, Chinese, French, German, Japanese, Korean, Russian and Spanish.…
Allison Arieff writes in the New York Times Opinionator blog extensively on how citizens harness technology to offer up solutions to problems in their communities. “What if there were a way to transform complaints into something positive and productive? What…
Sunday marks the one-year anniversary of Apple’s iPhone debut in Korea. Prolonged regulatory bickering had been long delayed its release, coming more than a year after its release in the U.S. and other countries. But late as it was, the…
Governments around the world must continue to embrace social media and other new technologies because besides empowering citizens new technologies bring in a “myriad of benefits” for the public sector as well, argues Kelly Dempski of Accenture Technology Labs on…
David Wigder, Vice President of Business Development at RecycleBank, explores on Marketing Green the rise of the peer-to-peer green economy, and in particular the three emerging peer-to-peer models that can facilitate greener transactions: “Online models challenge the notion of permanent…
Intel’s Chief Futurist, Brian David Johnson, is a big advocate of using science fiction narratives as a jumping off point for a discussion between management and engineering about the future of Intel’s business, reports BoingBoing today (see also video). Intel…
A group of young designers are making their mark on Nicosia’s urban scene by creatively redesigning “misused public spacesâ€. “Our goal is to give solutions on how these spaces could be used,†said designer Marina Hadjilouca, one of the founders…
Using your mobile phone to do your banking and to buy goods and services is becoming more common, with the rise of the smartphone. In developing world countries like Kenya, the technology to do this has been around for several…
Matt Richtel reflects in a long New York Times article on the impact of growing up digital. The constant stream of stimuli offered by new technology, he says, poses a profound new challenge to focusing and learning. “Students have always…
The essays featured here stem from talks given at the Focusing on the User Experience session of this year’s Reference Renaissance conference, a biennial gathering of reference and user services librarians put on by the BCR consortium in Colorado. The…
“We need to place anthropology before technology,” said Richard Seymour, Co-founder, Seymourpowell, at the sixth annual meeting of the International Advisory Panel (IAP) of the DesignSingapore Council, that came together to recommended ways to use design to boost productivity in…
Project Information Literacy (PIL) is ongoing research project, based in the University of Washington’s Information School, that collects data from early adults enrolled in US colleges and universities, to understand how they conceptualize and operationalize research activities for course work…
Peter Merholz, president of Adaptive Path, has written a long and eloquent rant against advertising and marketing agencies proclaiming to do user experience design. These agencies, he says, do not come at user experience from an honest place. “Ad agencies,…
Michele Visciola, Experientia partner, gave a talk this week on online healthcare information at the 16th IFHRO (International Federation of Health Records Organizations) Congress in Milan, Italy. The International Federation of Health Records Organizations (IFHRO) serves as a forum for…
Continuum launched of a new division within its organization, known as Continuum Advanced Systems. Focused on the intersection of technology, systems and human-centered design, Continuum Advanced Systems works with companies and entrepreneurs in the health, medical, government, industrial and consumer…
James Glasnapp, who manages PARC‘s Workscapes and Organization team, has written his second article in a series on ethnography (you can read the first one here), where he provides an overview of data collection methods (and methodologies) that ethnographers use…
Italian social researcher Chiara Camponeschi has written a fascinating Creative-Commons licensed publication, The Enabling City: Place-Based Creative Problem-Solving and the Power of the Everyday (pdf), an innovative toolkit – also featured on a website – that showcases pioneering initiatives in…