Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Neil Clavin has written the latest contribution in the ongoing series of emerging markets articles that are on a weekly basis being published Vodafone Receiver’s magazine. In his paper for receiver Clavin argues that for better design, we must first…
On Wednesday 2 July Nicolas Nova (LIFT lab) moderated a session at the World Congress of Architecture in Turin, Italy, entitled “From ubiquitous technology to human context – Technology applied to architecture and design: does it solve problems or create…
Some interesting data illustrate the emergence of new consumption patterns in telecoms services in Europe: An EU-wide survey of 27,000 households has revealed the emergence of new consumption patterns in telecoms services in Europe. Technological progress and competition have brought…
The SAP Design Guild has published a long and quite critical report on the recent CHI conference by Gerd Waloszek, a user experience professional at the business software company SAP. The SAP Design Guild is a site maintained by SAP…
The great people at the splendid French blog InternetActu have conducted an interview with the Japanese sociologist, Mito Akiyoshi. Since InternetActu is published in French, and I have been pushing them time and again to make the rich contents of…
I always appreciate unusual perspectives so when Dr. Tina Basi, who consults with Intel’s Digital Health Group, contacted me about her research on power dynamics in ethnographic research, I was intrigued. She recently presented a paper on the matter, entitled…
Firms including Microsoft, Intel, Google and IBM have formed an Information Overload Research Group to help workers cope with the digital deluge and improve productivity. “Some of the biggest technology firms, including Microsoft, Intel, Google and IBM, are banding together…
The New Scientist has published an interview with Nokia user researcher Jan Chipchase: “Most of us take mobile phones for granted. Not so for Jan Chipchase, a design researcher for Nokia, who travels the globe exploring how people use their…
Dawn Nafus, an Intel anthropologist and her team have created Intel’s “Technology Metabolism Index,” which shows how citizens of countries’ tech adoption exceeds or lags what one would expect given their levels of wealth. The map (hi-res pdf) shows fast…
The fact that young people are more adapt at using the latest technologies has less to do with expertise, experience or access, but more with their “non-dramatic” relation with these technologies, as evidenced by the way they deal with small…
Wired Magazine reports on how Japanese handsets have become prime examples of feature creep gone mad. In many cases, they say, phones in Japan are far too complex for users to master. Yet, they wonder whether the iPhone stands any…
Vodafone receiver magazine’s new issue is about “Emerging Markets“. But it’s a shortened issue: Vodafone thought that launching a whole new issue, with all articles of all authors at once, might be too much to swallow. Therefore they decided to…
A Design Council case study illustrates how a people-centred redesign of the T-Mobile phone bill has resulted in customers being substantially less likely to phone customer services for help understanding their bill. Although the user research was limited, it was…
Last year, Associated Press commissioned Baltimore-based Context-Based Research Group to conduct an ethnographic research study focusing on the news consumption habits of young digital consumers in six cities around the world. The drive for this research came from the recognition…
The John W. Kluge Center at the Library of Congress is organising a four-part lecture series on “Digital Natives,” referring to the generation that has been raised with the computer as a natural part of their lives, especially the young…
The Spanish innovation network Infonomia features a video section (called Infonomia TV) with a series of English language video interviews that the readers of this blog might find interesting: Nicolas Nova: The future of urban computing [5:25] Nicolas Nova is…
Harvard Business Review has published a long article by Tim Brown, the CEO of IDEO, on design thinking. “Thinking like a designer can transform the way you develop products, services, processes—and even strategy,” says Brown. “Edison’s approach was an early…
Handbook of Mobile Communication Studies Edited by James E. Katz Afterword by Manuel Castells MIT Press, 2008 Hardcover, 486 pages Abstract Mobile communication has become mainstream and even omnipresent. It is arguably the most successful and certainly the most rapidly…