Category UserResearch
Timo Veikkola (Nokia) on a vision of the future
Motorola ethnographic research on shared experiences to inform ICT innovation
Carphone Warehouse study on the role of mobile phones in our daily lives
Portable objects in three global cities: the personalisation of urban places
With Daisuke Okabe and Ken Anderson. Draft of a chapter forthcoming in Rich Ling and Scott Campbell Eds., The Mobile Communication Research Annual Volume 1: The Reconstruction of Space & Time through Mobile Communication Practices. Transaction Books. Mizuko Ito reports…
Brunel University in the UK opens user-centred design centre
Intel exec calls for user-centred design of healthcare IT
Audio interview with Johannes Vandermeulen of Namahn
The experience of technology photography
Half of Britons cannot exist without email
Kensington uses customer experience strategy to redesign peripherals
The human face of product development
Tom Shelley reports in Eureka magazine on the latest thinking in how to ensure that products truly fulfill customer needs and aspirations – and succeed in the marketplace. The story is largely based on an interview with Apala Lahiri Chavan,…
The Economist features work by Swisscom anthropologist Stefana Broadbent
BBC News speaks to Jan Chipchase of Nokia Design
BBC News has just published a feature on Jan Chipchase, principal researcher at Nokia Design and frequently featured on this blog. “Jan Chipchase tours the world looking at how people use mobile phones in their everyday lives and, more broadly,…
Spanish translation of Experientia interview with Anne Kirah
Luis López Toledo, a Chilean industrial designer, has published a Spanish translation of the interview I did last year with Anne Kirah, former senior design anthropologist at Microsoft’s MSN Customer Design Centre, and currently dean of the new 180º Academy…