Rotman Magazine: It’s Complicated

Five articles in the current issue of Rotman Magazine, the high-level and thoughtful publication of the Roger Martin-led Rotman School of Management in Toronto, Canada, are definitely worth exploring: Donald Sull on stubborn mental maps (pdf) The London Business School professor and author talks about…

The most popular phone in the world

To fully understand what’s wrong [with Nokia], we’ve got to understand what’s been right, or to put in another way, what’s distracted Nokia. Meet the most popular phone in the world. “The phone’s small size makes its extremely portable, and easy to carry or stow.…

Usability inspection of digital libraries

Lorraine Paterson and Boon Low highlight findings from the usability inspection report conducted for the JISC-funded research project, Usability and Contemporary User Experience in Digital Libraries (UX2.0). Demands for improved usability and developments in user experience (UX) have become pertinent due to the increasing complexities…

Bill Moggridge audio interview

In this audio interview with Design Observer, Bill Moggridge, industrial and interaction designer, co-founder of design firm IDEO, and director of the Smithsonian’s Cooper-Hewitt National Design Museum, discusses the evolution, design and life to come of the laptop, the 20 year arch of technology, the…

UX design in open source development

Olli Savolainen has published a thesis entitled “User experience design in open source development: Approaches to usability work in the Moodle community” at the University of Tampere, Finland. “Usability work is problematic in open source software development on many levels. There is often no documentation…

Device Design Day videos

Kicker Studio organised on 20 August a Device Design Day in San Francisco, exploring the design of the next generation of products. Most videos are now online: Stuart Karten: User-driven innovation [31:40] Stuart Karten Design The fast pace of technology development makes almost anything possible.…

US UX versus EU UX: What’s the difference?

In response to questions from Amy Knox regarding US user experience and European user experience, Søren Muus (creative director at FatDUX and co-initiator of the European Centre for User Experience) recently posted on the mail list of the Information Architecture Institute some interesting ideas in…

Experientia supporting Flemish applied research on mobility and sustainability

Experientia is excited to be working on two applied research projects for Flanders InShape, a Flemish design promotion agency that supports and advises small and mid-size companies in Flanders, Belgium on matters related to product development and design. The ASSIST project, in collaboration with Enthoven…

Donald Norman on design without designers

In his latest Core77 contribution, the acclaimed Donald Norman reflects on the role of testing versus creativity in design and innovation. “There is a trend to eliminate designers. Who needs them when we can simply test our way to success? The excitement of powerful, captivating…

Visualisations in service design

Fabian Segelström presented a thesis at Linköping University, Sweden, on visualistions in service design. Service design is a relatively new field which has its roots in the design field, but utilises knowledge from other disciplines focusing on services as well. The service design field can…

My Twitter feed

It is always a trade-off what to put on Putting People First, and what not. I try to make the call as best as I can. Whatever doesn’t cut the chase, but I still find interesting to share goes on my Twitter feed. Apparently it…