Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Far from fading out, as some media reports indicate, Philips Design believes that there is serious attention being paid to virtual immersive spaces, like Second Life, as dialogue with virtual world residents uncovers what companies can achieve above and beyond…
The San Jose Mercury News reports on why users need convincing that mobile banking is convenient and secure. “South Bay residents Curtis McGovert, Dave Ritter and Leon Mendiola have at least three things in common. They own cell phones. They…
Gaining a better understanding of queries is a top priority of the search industry. When it comes to common searches that repeat millions of times like “Britney Spears” or “Hybrid Cars,” returning the most appropriate results, or advertisements, is not…
Bruce Nussbaum was the opening speaker at the IDSA Award Ceremony during the Connecting ’07 World Design Congress, co-organised by ICSID and IDSA. In his speech, Nussbaum says that design seems to provide a lot of value in a society…
Brandon Schauer of Adaptive Path has just published a sharp and informative essay on “The Long Wow,” an experience and design-driven approach to creating real customer satisfaction by building genuine, widespread, and lasting customer loyalty over time. As Brandon describes…
Also part of the Dott07 festival that I talked about earlier today were the Creative Communities Award. Guest speaker was Ezio Manzini, professor of industrial design at Politecnico di Milano and author of Sustainable Everyday. “The idea of well-being that…
A very hot topic in the telecom engineering world is the IP Multimedia Subsystem (IMS). IMS is an architectural framework for delivering internet protocol (IP) multimedia to mobile and fixed users. Users can connect to an IMS network in various…
Bruno Giussani reports on a recent talk by Swisscom anthropologist Stefana Broadbent on how people really use technology. The talk was delivered at the 6th Communication Days conference in Bienne, Switzerland. “In traditional marketing research, she says, if you ask…
The Dott07 festival, curated by John Thackara, and taking place in the English city of NewcastleGateshead, is now in its last few days. One of the events was a series of debates on a variety of topics, such as energy,…
Recognizing the increasing importance of design and its impact on the business world, California College of the Arts (CCA) has launched a new MBA in Design Strategy program, the first of its kind in the United States. Slated to enroll…
Seoul was designated as the “World Design Capital (WDC) 2010” by the International Council of Societies of Industrial Design (ICSID) on the last day of its congress in San Francisco, Saturday, according to the city government Sunday, reports the Korea…
The Serious Games Institute in Coventry, England, says that it is one of the first places dedicated to helping businesses enhance their own operations by harnessing virtual worlds for things like training, communication and emergency planning. “Much has been made…
Hilary Cottam, UK Designer of the Year 2005 and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council, is now one of the founding partners of Participle, a new social enterprise designing the…
Forbes Magazine has a huge special report on the future and wonders why people simply aren’t very good at predicting the future and foresight remains largely blind. The issue is full of articles explaining this lack of foresight capacity, but…
Presence research is one of the more interesting new people-centred applications for the future. I am not entirely convinced that this new Microsoft approach is the right one though: Anyone who has ever used an instant-messaging program has seen the…
James Gilmore and Joe Pine, authors of the 1999 bestseller “The Experience Economy“, have now published a new book “Authenticity: What Consumers Really Want”. Abstract Contrived. Disingenuous. Phony. Inauthentic. Do your customers use any of these words to describe what…
The latest issue of Pictures of the Future, the half-yearly research and innovation magazine of Siemens, the German engineering conglomerate, looks at the future, with Epcot style utopian thinking and illustrations straight from the Jetsons (check page 40). Two topics…
Leonard Verhoef recently completed a Ph.D. at the Universiteit of Leiden (The Netherlands) on the reasons why designers cannot understand their users. He has now self-published his dissertation. Why designers can’t understand their users: Developing a systematic approach using cognitive…
The Design Reaktor Berlin is a multi-disciplinary research project of the Universität der Künste Berlin (UdK) and Berlin University of the Arts. The aim is to encourage innovative co-operation between small and medium-sized companies and designers, in order to investigate…
A long article on the Telco 2.0 blog entitled “Nokia’s dilemma: operator friend or foe?” has some interesting passages on presence and mobile devices in it. Here is an excerpt: “At Nokia’s own internal thought leadership conference in Helsinki nearly…