Intel admits tech can be tedious [The Register]
How to improve it? Ask those who use it [The New York Times]
The Philips ExperienceLab
Ancient manuscript teaches machines how to talk to people
Information Overload: We have met the Enemy and he is Us
CNBC on the role of customers in business innovation
Singapore Management University designing campus IT around the user
UK Government pledge for ‘personalised’ public services
MBA in Design and Innovation Management
Csikszentmihalyi starts doctoral programme on happiness
The Jan Chipchase controversy: corporate ethnography is “primitive”
The experience store, a store where you don’t buy [International Herald Tribune]
The International Herald Tribune reflects on ‘experience stores’, the latest trend in retailing and claims it is a return to the old department store shopping experience, where shopping was treated as theatre as well. The article claims that Samsung was…