Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Esko Kilpi, the principal of Esko Kilpi Ltd, a leading research and consultancy firm focusing on the art of interaction, science of social complexity and the design of digital work, writes about how the value of a product is changing…
Behavioural Economics and Health: Nudging Toward a Culture of Wellness Report by David Verbeeten The Conference Board of Canada, 52 pages, January 15, 2015 This report explores “nudging,†a new, cost-effective policy tool than can be used to modify behaviours…
At Experientia we believe in the importance of understanding cultural differences, no matter how wide they might be. There is not much qualitative research, it seems, that aims at understanding the lived experience of Muslim and Arab youth in European…
Recent research from the University of Kansas looks at the way technological advancements influence interpersonal communication, with a focus on familial relationships. The study tested whether the number of media used by families to interact with each other altered the…
Case study: Service innovation in the public sector Service Design Network site This case study is based on a series of public sector projects commissioned by the Chamber of Commerce in conjunction with local governments in two large cities in…
On 7-8 October around 650 global thought leaders and practitioners from sectors such as hospitality, insurance, retail, telecommunications, finance, IT and healthcare gathered in Stockholm for the 7th Service Design Global Conference. Coming from 40+ countries, they gathered to share…
Design, When Everybody Designs – An Introduction to Design for Social Innovation By Ezio Manzini The MIT Press, 264 pages February 2015 In a changing world everyone designs: each individual person and each collective subject, from enterprises to institutions, from…
UPDATE: Yesterday we wrote that all keynote speakers were American. The conference site has meanwhile been updated and they are in fact …as they should be… all European! UX STRAT Europe will take place in Amsterdam on June 4 –…
Or said differently: “If you want to understand how animals live, you don’t go to the zoo, you go to the jungle.” Jörgen Vig Knudstorp began turning the company around by making several key moves: improving processes, cutting costs, and…
Complementary social science? Quali-quantitative experiments in a Big Data world Anders Blok and Morten Axel Pedersen University of Copenhagen, Copenhagen, Denmark Big Data & Society – August 6, 2014 The rise of Big Data in the social realm poses significant…
TNS, a global company specialised in market research, global market information and business analysis, has published some papers that are quite aligned with what the UX research and design community has been practicing for years as well: A manifesto for…
Robert Fabricant, who moved from design consultancy Frog to development consultancy Dalberg, writes that the business of design consulting is undergoing mass extinction. In a long article for Wired he presents the history of design consulting in three phases (digital…
Carl DiSalvo, an associate professor in the Digital Media program at the Georgia Institute of Technology, is struck that there is very little design history in HCI. Design history is important to HCI, he argues, for at least two reasons.…
[Video] “Designing Delightful Details for a UI Revolution” by Toby Sterrett at push.conference 2014 Toby Sterrett, Simple’s Director of UX, offers a deep dive on how Simple’s reinvented banking by placing customers at its core. In a static industry dominated…
Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also…
Leslie Bradshaw, managing parter of Made by Many, describes Americans’ shifting value systems. “Young people have redefined success, and their new definition values experience over possession. The word “experience†may sound like a code word for “free,†but the change…
“Technology and business organizations often default to a positivist worldview and subsequently believe that quantitative results that provide numeric measures have the most value,” writes Bill Sellman, Lead User Researcher on Firefox. “The hype surrounding big data methods (and the…
BOOK Beautiful Users: Designing for People Edited and designed by Ellen Lupton Princeton Architectural Press, 2014, 144 pages In the mid-twentieth century, Henry Dreyfuss, widely considered the father of industrial design, pioneered a user-centered approach to design that focuses on…
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking…