Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Stakeholder Engagement for Service Design is the title of the first Swedish PhD thesis in service design. In the dissertation defended last week at Linköping University, Fabian Segelström wanted to find out how service designers go about to create an…
Putting People First has been following the work of Alice E. Marwick for a while, first when she published her PhD dissertation, then when her book “Status Update” came out. Now the New York Times has published Walter Kirn’s extensive…
Smart Citizens Edited by Drew Hemment and Anthony Townsend Future Everything 2013, 96 pages This publication aims to shift the debate on the future of cities towards the central place of citizens, and of decentralised, open urban infrastructures. It provides…
Social: Why Our Brains Are Wired to Connect by Matthew D. Lieberman Crown October 2013, 384 pages [Amazon link] Abstract In Social, renowned psychologist Matthew Lieberman explores groundbreaking research in social neuroscience revealing that our need to connect with other…
Smarter Than You Think How Technology Is Changing Our Minds For the Better by Clive Thompson and Jeff Cummings Penguin Press September 2013, 352 pages [Penguin Press link – Amazon link] Abstract How technology boosts our cognitive abilities — making…
Long New York Times piece where writers in a variety of genres tell us what new technologies mean for storytelling. Contributions by Margaret Atwood, Charles Yu, Marisha Pessl, Tom McCarthy, Rainbow Rowell, Dana Spiotta, Frederick Forsyth, Douglas Coupland, Tracy K.…
The App Generation How Today’s Youth Navigate Identity, Intimacy, and Imagination in a Digital World Howard Gardner and Katie Davis Yale University Press October 2013, 256 pages [Yale University Press link – Amazon link] Abstract No one has failed to…
Speculative Everything Design, Fiction, and Social Dreaming By Anthony Dunne and Fiona Raby MIT Press Jan 2014, 200 pages [Amazon link] Today designers often focus on making technology easy to use, sexy, and consumable. In Speculative Everything, Anthony Dunne and…
Below a selection of pieces from The Guardian’s sustainable living hub: The power of behavioural design: looking beyond nudging Christoph Burmester – 10 September 2013 Beyond nudging lies the world of applied behavioural science or, alternatively, the domain of behavioural…
Service design is an approach to innovating both private and public sector services that places the user at the heart of the development process. Service design is concerned with the customer experience and ensuring optimal interactions between the service provider…
UX design explained for advertisers: “Here is where the world of communication and the world of computing starts to merge in intent. Systems are to be used. Products are to be experienced. Users and consumers are the rulers. Technology, if…
Brian Pagán describes four common UX myths and how to “bust” them: UX is too soft; it’s not based on anything Anyone can do UX UX is too expensive UX is just interaction design In synthesis: “UX knowledge and methods…
Only projects that work with existing education systems will improve learning and cut poverty, says Niall Winters of the London Knowledge Lab at the University of London, and he argues for a user-centred approach (rather than a technology-centric one) that…
Last year, I posted about the very interesting PhD dissertation by Alice E. Marwick (downloadable here). Based on ethnographic research of the San Francisco technology scene, she explains how social media’s technologies are based on status-seeking techniques that encourage people…
Freedom vs Necessity in International Relations Human-Centred Approaches to Security and Development by David Chandler Zed Books Ltd 224 pages, 2013 [Amazon link] Human-centred understandings of the world have become increasingly dominant over the last two decades. Indeed, it is…
UX STRAT, the first every user experience strategy conference, took place in September in Atlanta, Georgia, at the Georgia Tech Global Learning Center. Pabini Gabriel-Petit was there and she published a first chapter – dealing mainly with logistics and conference…
Christine Outram left the architecture profession because, she says, architects “don’t listen to people“. “The truth is, most of you don’t try. You rely on rules of thumb and pattern books, but you rarely do in-depth ethnographic research. You might…
In a ten part video series, Copenhagenize Design Co explores the top 10 design elements that make Copenhagen a bicycle-friendly city. The embedded video highlights the big picture. The overall design of the bicycle infrastructure network as a key element…
Alexa Curtis recently attended EPIC, the Ethnographic Praxis in Industry Conference, a truly international gathering of ethnographers, anthropologists, strategists, designers, and others who are committed to understanding audiences in order to inform appropriate solutions. Unlike past years, there was no…
Essay: The Nature of the BEast: What Behavioral Economics Is Not 10/16/13 Matthew Darling, Saugato Datta, and Sendhil Mullainathan People are complex; they defy easy summary. Like Walt Whitman, we all contain multitudes. As a discipline, economics has been successful…