Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Museums visitors are no longer as satisfied with rows of objects on display. They want the objects to tell a story. They want to understand the main message of the exhibit without reading a single block of text. Mary Oakland,…
Intel and its team of futurologists and anthropologists have a vision of a world where the technology is not an adjunct (as the mobile phone or the tablet is now) but embedded in our lives, generating and mining data in…
Malcolm McCullough is one the key thinkers and writers about the intersection of the network, digital media, and the urban and architectural. Dan Hill (who will speak here in Torino on Thursday) was asked to provide a testimonial for the…
By 2050 there will be five billion urbanites but, with pressure on resources and climate disruption, how will cities cope? New technology and conceptual design will be vital, says Emma Stewart, head of sustainability solutions at Autodesk. “If we play…
The report “State of the City: 5 Trends Impacting US Cities,” issued by Living Cities, not only provides guidance about what issues are trending but also how cities need to act so they can successfully adapt to these trends. Ben…
The producer-consumer model is so ingrained in our society that we tend to treat everything like a product—a one-and-done offering that can be pushed to the market and forgotten. Yet, writes interaction and service design consultant Andy Polaine, online experiences…
Many agree that a combination of factors – a demand for better user experience, the rise of ubiquitous technologies and more readily accessible datasets – present the conditions necessary for a more enjoyable life as a citizen of our country.…
What are people’s philosophy and attitudes toward loans and debt? And how financial marketers can respond to their basic emotional needs in the lending process? Americans have a complicated relationship with debt, one that defies easy analysis. That’s why a…
Large-scale surveys are useful but if we are serious about changing behaviours, we must use every tool to understand human complexity, writes Steven Johnson in the Sustainable Business section of The Guardian. Ethnographic approaches allow us to observe consumer behaviour…
We are pleased to invite you to the second in the “Talking Design” lecture series with Dan Hill, CEO of Fabrica. On Thursday July 4th, designer and urbanist Dan Hill will speak about smart citizens, in his talk “The not-so-smart…
Having worked on Apple’s User Interface Technologies and introducing the term “user experience†to company execs in the early 90s, Mitch Stein knows a thing or two about how humans interact with computers. “The term ‘user experience’ is more than…
Intel’s resident futurist reflects on how the steampunk culture offers clues to building a better tomorrow. “Steampunk reveals three relationships that people want with their technology. First, they want their technology to have a sense of humor. Humor and jokes…
Robert Hoekman Jr. provides his list of 13 beliefs on the value of user experience strategy, design, and designers, “one for every year [he has] been in the web industry”.
Trust is a Choice – Prolegomena of Anthropology of Trust(s) by Stephanie A. Krawinkler 189 pages, 2013 Carl-Auer Verlag (Publisher) [Amazon link] [Extract] Trust is a universal but culture-bound phenomenon and a critical success factor in corporate life. The author…
The physical environment in which a service plays out has a significant influence on the experience of a service. So it’s not uncommon for service design projects to take the physical environment into account. In a recent project focused on…
A new Ericsson ConsumerLab report, Unlocking Consumer Value, identifies the needs of today’s smartphone and mobile internet users. “The rapid uptake of smartphones and other connected devices has transformed the mobile broadband landscape – shaping and broadening the way users…
In a second article in a four-part series on the use of tablets in educational settings, Justin Reich of MindShift examines the topic of curation. “As technologies have developed, the tools and objects of curation have become increasingly accessible. For…
“In reality, we’re all kind of on ‘Big Brother’ — on a reality show,” says Syracuse University’s Anthony Rotolo, a professor who runs the Starship NEXIS lab, focusing on social networking and new technologies. “Whenever I give a talk, whenever…
An enormous study of how consumers around the world interact with brands finds that only the companies that make life better for consumers create impactful connections. For its second annual Meaningful Brands Index, Havas Media talked with more than 134,000…
Participatory Design in Healthcare: Patients and doctors can bridge critical information gaps is the title of a UX Magazine article by Andrii Glushko, a UX designer at SoftServe Inc. “What we now call participatory design went through a number of…