Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Across industries, companies are using the vast amounts of user-generated data to guide innovation of new products and services. But data mining does not equate to developing “customer intelligence,” write Lara Lee and Daniel Sobol of Continuum on Harvard Business…
HOW WILL the informal economy impact the global business landscape? The landscape of the Informal Economy is vast – from street vending to P2P networks, from piracy to ad-hoc businesses – it is the fastest growing sector of both emerging…
Care at a Distance : On the Closeness of Technology By Jeannette Pols Amsterdam University Press, Amsterdam 2012, 204 pages This widely researched study demonstrates convincingly that neither grandiose promises nor nightmare scenarios have much to do with actual care…
It is not a secret that touch is not as easy as it seems and very difficult to get right, writes Wolfgang Gruener on Conceivable Tech. Cadillac is the first company that is trying to translate touch in a comprehensive…
PSFK spoke to Dhani Sutanto, a Digital Art Director who became fed up with swiping his Oyster card through the reader like millions of other Londoners each day. He decided to tinker around with the card and create a more…
Interactive data visualizations are an exciting way to engage and inform large audiences. They enable users to focus on interesting parts and details, to customize the content and even the graphical form, and to explore large amounts of data. At…
Walking through IKEA over the weekend with two young children, writes Shailesh Manga on UXMovement, was a healthy reminder of what contributes to an ideal customer experience: innovative product design and thoughtful service design. IKEA covers product design with innovative…
By fighting over whether tablets or PCs are better tools for creating content—as a sort of proxy war over whose vision owns the future of computing devices—we may be overlooking something important: the possibility that these very different devices may…
“What marketing executives should know about user experience” is the title of a short and introductory piece, mainly aimed at marketing people, by Nick Myers, managing director of visual design & branding at Cooper (a design and strategy firm in…
Recently I have embarked on trying to understand better the underlying ideology and world view of the Silicon Valley tech scene, and how this is impacting our daily lives through the products and services they create. My mission is still…
UX Best Practices – How to Achieve More Impact with User Experience Helmut Degen & Xiaowei Yuan (Eds.) McGraw-Hill Osborne Media, 2011 ISBN-10: 007175251X, ISBN-13: 978-0071752510 304 pages (Amazon) Helmut Degen, Ph.D., works as a program manager for Siemens Corporate…
In three essays John Payne, Principal of Moment’s Experience Design practice, reflects on his workshop, Ethnography for User Experience, and their field research with Occupy Wall Street. Payne was recently asked by IxDA NY’s local leadership to lead a workshop…
Brian David Johnson gets paid to predict the future. He is the first, the one, and the only futurist at Intel, charged with envisioning how people will interact with technology a decade from now. Currently, Johnson’s task is to foresee…
“Design Principles for Eating Sustainably: Bridging the Gap Between Consumer Intention and Action” is the title of an ethnographic research driven service design project by Canadian design and innovation firm Cooler Solutions. Experience suggests that our intentions and actions are…
As part of its Power of 10 lecture series, PARC Forum invited John Maeda, President of the Rhode Island School of Design, and Don Norman, Co-founder of the Nielsen Norman Group, last week for a dialogue on design and innovation.…
Ethnography Matters has embarked on a new series called “The Ethnographer’s Reading List” with UX professionals discussing their summer reading. Here are the latest three instalments: Nicolas Nova Nicolas Nova, who holds a PhD in Human-Computer Interaction from the Swiss…
Almost a year ago, Heather Ford was hired by Ushahidi to work as an ethnographic researcher on a project to understand how Wikipedians managed sources during breaking news events. Ushahidi cares a great deal about this kind of work because…
The take of the author Paul Bryan: UX strategy and agile UX are neither compatible nor incompatible. In an agile shop, UX strategists have to get ahead of the curve and do their work before agile development starts. They need…
With educational applications for kids, corporate eLearning, and online degree programs, more and more UX designers face design briefs for creating digital experiences with an educational purpose. In this article, Dorian Peters presents 14 design guidelines that derive from key…
This week at the San Francisco Wearable Technology Conference, Jennifer Darmour, UX designer at the Artefact Group, shared with other wearable technology experts her perspective and insights on the principles we must follow to make wearable technology more compelling to…