Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Rich Ling is a sociologist at the Telenor research institute and a visiting professor at the IT University of Copenhagen, who is particularly interested in understanding the social implications of mobile telephony. He just posted a short paper on the…
Richard Heeks reflects in the latest edition of “Communications of the ACM” on how information technology can be best applied to address problems and provide opportunities for inhabitants of the world’s poorest countries. “In terms of IT, the three key…
Marketing Management is a bi-monthly strategic marketing magazine published by the American Marketing Association. The Jan-Feb issue contained a very strong piece by Lance A. Bettencourt on giving customers the proper role in the innovation process by forming correct beliefs…
Information Technologies and International Development, a quarterly peer-reviewed journal that focuses on the intersection of information and communication technologies (ICT) with economic and social development, is a gem. And the entire contents are available for free online. Here are some…
I just posted three videos of the recent Interaction09 conference on Core77: Dan Saffer – Attention Awareness for Interaction Designers 2009 Dan Saffer calls out the Interaction Design community for allowing distracting topics to consume our attention, and for paying…
Nathan Shedroff‘s latest book, Design is the Problem: The Future of Design Must Be Sustainable, has just been published by Rosenfeld Media, and is likely to become one of the most important books for designers on the subject of design,…
Ben Fullerton has an article out in the March/April issue of Interactions magazine on Co-creation in Service Design. It focuses on the “Make It Work†project for the Sunderland City Council and live|work’s efforts to collaborate on the design of…
Yesterday I was in Lille, France, to speak at a small conference on service design organised by Philippe Picaud, the highly dynamic design director of Oxylane-Decathlon. Decathlon is an international private sports retailer that many may know, since it is…
Dave Zuvernik, senior user research specialist on Adobe XD’s Mobile and Devices team proposes a model with five dimensions – core, social, contextual, cloud and multi-screen – to create compelling mobile experiences: “Have you ever used a mobile application that…
Informal networks are the links and exchanges that bind people together, explains Dr Karen Stephenson, a corporate anthropologist and an expert on social networks in business. She describes the challenge of creating a new transparent networked economy as, “a gargantuan…
More than a month before Business Week published an article about ‘trickle-up innovation’ (that I reported on earlier this week), Fast Company had already delved into the issue of how innovation now trickles up from emerging to advanced economies. “So…
The March issue of Metropolis is focused on products with the theme of Good Design. Several articles are fitting quite well with the topic of this blog: What is good design? By Peter Hall The 20th-century definition of “good design 
In a long post Roxanna Samii reports on her blog on the role of the mobile phone in developing countries, and more in particular on the Gash Barka region in Eritrea. Read full story
Julian Bleecker of Nokia calls it a “short essay”, but “Design Fiction: A Short Essay on Design, Science, Fact and Fiction” is really a 97 page book. “Extending this idea that science fiction is implicated in the production of things…
Business Week reports on how some companies like General Electric, Nokia, and others are reversing the traditional process where products are created in rich nations and repackaged for emerging ones: “This month, General Electric’s (GE) health-care division will begin marketing…
Over the last few months, Franco Papeschi and Tory Dunn of the Vodafone User Experience team have been doing work on a set of principles and guidelines to support the formation of ethical / sustainable social enterprise services. They were…
“What is a sustainable lifestyle? What will our daily lives become if we agree to change some of our routines? How do we reduce our environmental impact without lowering our living standards?” A new book, edited by François Jégou and…
NESTA, the UK’s National Endowment for Science, Technology, and the Arts, has set up The Lab, a new UK innovation structure that will bring together all the players across public service delivery to “come up with fresh ideas and radical…
The Independent today introduced SustainIT, the first in a series of three monthly supplements on ICT and globalisation. Some of the articles in the supplement (especially those not written by sponsor BT staff) are a treat: Corporate social responsibility is…
Tactical Tech is an international NGO helping human rights advocates use information, communications and digital technologies to maximise the impact of their advocacy work. They believe that new technologies have significant potential to enhance the work of campaigners and advocates,…