Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
In a long interview, Matias Duarte, Android’s head of user experience, explains how Google conducted deep user ethnographic studies to understand how people were using their smartphones and other devices. What is the soul of the new machine? This isn’t…
When people expect to be able to access information in the future, they tend to have reduced memory for the actual information, but enhanced memory for where to find the information. A feature article on UX Magazine: “Researchers found that…
Last week, Cadillac launched its new “CUE” vehicle infotainment system. The name is an acronym that stands for Cadillac User Experience — the company’s refined and expanded approach to connected vehicles. Electronista took an early look at the new system…
When UX designer Vanessa Carey read Susan Weinschenk’s article “The Psychologist’s View of UX Design” (published in UXMag last year), she decided to explore each of Susan’s ten points in more detail. “I will break down Susan’s post and further…
“Seamless, cross-channel experiences are the way of the future, as technology fades into the background and the personal, physical, and social context determine the methods we use to interact with information,” writes Tyler Tate on UX Matters. But, he says,…
Dana Chisnell reports on the importance of flow in UX design. Flow comes from focused attention, deep engagement, a feeling of mastering a challenge. The outside world ceases to exist and time fades away. Awareness heightens and senses are charged,…
How will we react when a loyal humanoid robot that has served us for years suddenly fails? Will we genuinely grieve for no-longer working bots that have accompanied us through so much of our lives? And when bots die, will…
“Shoes, cars and other love stories: Investigating the experience of love for products is the title of the doctoral dissertation (and a book!) by Beatriz Russo Rodrigues (Brazil) at the Technical University of Delft in The Netherlands. “People often say…
The internet is the greatest source of information for people living in the UK today. But the amount of material available at the click of a mouse can be both liberating and asphyxiating. Although there are more e-books, trustworthy journalism,…
Finnish researchers Antti Oulasvirta, Pertti Saariluoma, Rebekah Rousi and Jaana Leikas discuss replacing using intuitive notions of emotions with systematic psychological knowledge. “Underlying the recent surge in interest in user experience may be the realization that consumers have increasing power…
Article by Experientia collaborator Irene Cassarino, with additional input from Jan-Christoph Zoels. How do you create community services and business models for a carbon neutral building block before the buildings stand? Thirty Finnish entrepreneurs came together last Tuesday (20 September…
Khoi Vinh reflects on the fact (and the user experience) that almost everything on all of his computers and all of his mobile devices can only be accessed with a password. “This is a big problem, and for lots of…
Tuuli Kaskinen and Roope Mokka, researchers at Demos Helsinki, argue in an essay that we need more than mere sustainable versions of everyday products: we need new products and services based on behaviour change. “Most companies are dismally bad at…
A week ago Mayo Clinic — the world’s largest and first integrated nonprofit medical practice — hosted the Transform symposium in Rochester, Minn., USA. The event focused on innovations and designing solutions to transform the experience and delivery of health…
What happens when one of America’s most successful and beloved companies suggests that consumers reduce their purchasing of new products? Outdoor outfitter Patagonia did just that – raising the economic ante for Corporate America with a first-of-its-kind “Buy Less, Buy…
In Studio: Recipes for Systemic Change by Bryan Boyer, Justin W. Cook, Marco Steinberg Helsinki Design Lab (HDL) / Sitra 2011, 337 pages > Free download > Blog post This book explores the HDL Studio Model, a unique way of…
Museums are exploring digital and mobile technologies to enhance visitor experience. Initiatives go beyond technology within exhibits and installations, but also include more pervasive uses of tech to create interactive experiences for visitors throughout a museum, as well as remote…
Dan Lockton is continuing publishing extracts from his Brunel University Ph.D thesis ‘Design with Intent: A design pattern toolkit for environmental & social behaviour change’ as blog posts. While the first post dealt with the importance of behaviourism in design…
When we talk about customer or user experience in the financial services arena, what do we actually mean? The understanding of banks and banking is not a straightforward concept, and there are different types of banks out there which serve…
In the next ten years, smart machines will enter virtually every domain of our lives, including assisting doctors during surgery, fighting on battlefields, building things in factories, and assisting in classrooms, nursing homes, and offices. As machines augment and replace…