Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
A strong experience strategy, derived from qualitative user research and experience workshops, can bring a collected vision to your organization and not only identify the true value of your products but help you transform the way your company does business,…
In the ever-changing and expanding world of the web, reaching the end user effectively is paramount in the minds of businesses, writes Stephanie Hamilton on Onextrapixel (OXP), a weblog dedicated to delivering useful, comprehensive and innovative information for designers and…
Digital technology allows us to tell tales in innovative new ways. As the tools available to publishers grow more sophisticated, it’s up to us, writes Aleks Krotoski in The Guardian, to experiment and see what sticks. “The Edinburgh international book…
Kevin Miller, global head of insight at in-flight magazine publisher Ink discusses how the environment impacts airline travellers psychologically and in turn affects their choice of media. “The airline passenger journey, from home to boarding the plane and beyond, is…
Architects and construction companies can learn a lot still from the techniques of ethnographers and UX designers. Here is an example from the Real Estate section of the Washington Post: “What do home buyers want? For more than two decades,…
Danah Boyd thinks we need a more critical conversation about the importance of designing with social norms in mind. “Good UX designers know that they have the power to shape certain kinds of social practices by how they design systems.…
Tablet platforms break traditional paradigms of computer and mobile use, shows ethnographic and interview-based research conducted over the last year by UX research firm AnswerLab. “We have learned that although many people purchased iPads thinking they would be “big iPhones, 
Or, why did Google PowerMeter fail? In his latest post, James Landay questions whether over-analysis of data gets in the way of designing a product that truly understands the needs of its users. He provides several examples of when the…
Learning is a complex process with distinct stages, each with corresponding tasks and emotions. Understanding how users learn can help us design experiences that support the user throughout the entire process. “Most websites invest the majority of their effort into…
Jakob Nielsen has published a new report with 19 new case studies of enterprise portals. It finds slow growth in new features. The focus is instead on robust integration and formalizing governance. “The headline for our last intranet portal…
Rob Tannen argues that user interface design is the most original and influential design coming out of the United States today. “It is the emphasis on user-centered design that has made American interface design so successful and difficult to replicate…
Dan Lockton is publishing extracts from his Brunel University Ph.D thesis ‘Design with Intent: A design pattern toolkit for environmental & social behaviour change’ as blog posts over the next few weeks. The first post deals with the importance of…
On June 23, CHI Netherlands organised Chi Sparks, its bi-annual conference, and the keynote videos are now available. The theme of this year’s Chi Sparks conference was ‘HCI research, innovation and implementation’, and more in particular the very important contributions…
In her New York Times review of Talk to Me (online journal), the latest exhibition by Paola Antonelli at the MoMA, Alice Rawsthorn describes what could be considered the essence of interaction design: “Digital technology is enabling objects to become…
During the conference “An Event Apart” (AEA) in Boston, UX designer Whitney Hess gave a talk entitled “Create design principles and use them to establish a philosophy for the user experience.” Hess wants to create universal principals for user experience…
In a blog post, Justin Mifsud discuss the terms usability and user experience, highlighting their differences and more importantly the relationship that exists between them. “Usability is a narrower concept than user experience since it only focuses on goal achievement…
The rise of Internet search engines like Google has changed the way our brain remembers information, according to research by Columbia University psychologist Betsy Sparrow published July 14 in Science. “Since the advent of search engines, we are reorganizing the…
Why is it that some technologies cause moral panic and others don’t? Why was the introduction of electricity seen as a terrible thing, while nobody cared much about the fountain pen? According to Genevieve Bell, the director of Intel Corporation’s…
Tammy Gur, Head of Design, BBC World Service Future Media, explains the work of the BBC’s user experience and design team which designs and develops news sites for the web and mobile devices in 27 languages, catering for audiences across…
One of the most important relationships people have is with government. Cyd Harrell explores what this means for the user experience community. “One of the most important relationships people have is with government. Whether at a local or national…