Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Category Design
Nokia usability analysis of secure pairing methods
Harvard Business Review on understanding the customer experience
“Companies that systematically monitor customer experience can take important steps to improve it—and their bottom line,” argue Christopher Meyer and Andre Schwager in the February 2007 issue of the Harvard Business Review. “Because a great many customer experiences aren’t the…
Harvard Business Review features user-centered innovation as breakthrough idea for 2007
The Harvard Business Review has published its annual list of Breakthrough Ideas for 2007, written out in “twenty essays that will satisfy our demanding readers’ appetite for provocative and important new ideas”. Eric von Hippel wrote the entry entitled “An…
World Economic Forum on Web 2.0 and emerging social network models
Tadam: reinventing the puppet theatre experience
Philips integrates experience research in healthcare innovation
Book: Designing Emotions in Online Travel
The new book Designing Emotions in Online Travel by Soraia Cardoso of Sotopia Usability and René Vaartjes, provides new insights on how to arouse positive emotions at travel websites by using specific graphic elements, colours and online functions to ultimately…
Another Microsoft user experience “evangelist”
The Enchanted Office: “Once Upon A User Interface”
Nokia study on how rural India benefits from mobile communications
Mobile communication is revolutionizing economic and social life in rural India, spawning a wave of local entrepreneurs and creating greater access to social services according to a new study by The Center for Knowledge Societies (CKS) commissioned by Nokia. Mobile…
Jeffrey Veen chats with Irene Au, director of user experience at Google
Business apps giant SAP gets Web 2.0 bug [CNET News]
Microsoft and user experience
Innovation and the prosperity of nations [Core77]
“At the recent Competitiveness Summit, the connections between business and innovation were made starkly clear,” writes Nico Macdonald in a Core77 article. In November 2005 the UK Treasury published the Cox Review of Creativity in Business, addressing “a question that…
Catching the Bus: Studying People and Practices at Intel
User experience design resources [Dey Alexander Consulting]
Interview with Adam Greenfield on the user experience of ubiquitous computing
Régine Debatty (of we-make-money-not-art) and Nicolas Nova (co-organiser of the upcoming LIFT conference) have together interviewed Adam Greenfield in which he focuses on the user experience of ubiquitous computing. Greenfield is the principal of design consultancy Studies and Observations, and…