Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Service design, while often talked about in academia, is getting more and more attention from design companies and service providers, as the impact of experience design has been proven to increase customer satisfaction and brand perception, argues Jennifer Bove in…
Ethnography and the Corporate Encounter: Reflections on Research in and of Corporations Edited by Melissa Cefkin Berghahn Books, July 2009 262 pages Abstract Businesses and other organizations are increasingly hiring anthropologists and other ethnographically-oriented social scientists as employees, consultants, and…
A few days into the brouhaha about Nokia-Siemens Networks equipment being used for surveillance in Iran, Nokia user researcher Jan Chipchase reflects on the controversy, and delves into the subject of privacy.
The Independent is publishing a collection of essays to launch NESTA’s ‘Reboot Britain’ programme. Reboot Britain will explore the role new technologies and online networks can play in driving economic growth and radically changing public services. The programme will begin…
Malaysian newspaper The Star devotes plenty of space to user-centred design in three stories that feature the work of Genevieve Bell, Intel’s user experience director. “Marrying†anthropology and science “I still write and publish my work in academic journals. To…
In an article for Computerworld, Paul Lamb suggests that we are transitioning from online social media to an era of social mobile media or “SoMoâ€. “Social media is literally on the move. While useful for anonymous and asynchronous communications, computer-based…
In an article with a very stupid illustration, MobileCrunch reports on a short story that appeared in the German version of Technology Review, which states that Gesche Joost, head of the Design Research Lab of Deutsche Telekom Laboratories, says “making…
The first LIFT France conference took place last way in Marseilles. Being in Seoul, South Korea, myself, I missed it entirely, but luckily the videos are now becoming available. Welcome to Lift! Lift founder Laurent Haug and Lift France chair…
Four must-read pieces on UX Matters: The social buzz: designing user experiences for social media By Junaid Asad, UX and human factors professional With the rise of social technologies, one-way design is no longer enough. The collective intellect of users,…
Anne Galloway was one of the excellent presenters at the recent LIFT conference in Geneva. So it is with much pleasure to notice that she has written the latest contribution to Vodafone’s Receiver Magazine. In her critical contribution ‘The rise…
The New York Times discusses extensively the “Cute Cat Theory of Internet Censorship”, as propounded by Ethan Zuckerman, a senior researcher at the Berkman Center for Internet and Society at Harvard Law School. His idea is deceptively simple: most people…
The UK Design Council just published — a little late — four short case studies based on the experience of Dott07, a year of community projects, events and exhibitions based in North East England and curated by John Thackara, that…
According to NewMediaAge, the UK Technology Strategy Board (TSB), the government body for business innovation in technology, and NESTA, the National Endowment for Science, Technology and the Arts, will collaborate on digital user-centred test-bed projects, as part of the Digital…
A recent HarvardBusiness.org article about the use of anthropology and ethnography in global R&D strategies (blogged about here), has got Nokia’s user anthropologist Jan Chipchase a bit worked up, as he thinks it “largely misses the point”. “For all the…
Emma Cook asks in The Times of London if our increasing desire to stay in the loop is distracting us from the people who should matter the most in our lives. “According to research carried out last year by Professor…
Interaction designers, business strategists and usability experts gathered last week in Malmö, Sweden for the third edition of the “From Business to Buttons” conference. Videos (alternate link) of the presentations are now online. A selection: The Zen of presentation design…
Nokia plans to roll out its Life Tools group of services to more emerging markets following a successful pilot program in India, a company executive said Monday. “Nokia plans to roll out its Life Tools group of services to more…
Stefana Broadbent, the acclaimed tech anthropologist, will be an invited speaker at the upcoming TEDGlobal conference (21-24 July, Oxford, UK). Stefana is currently a visiting research fellow in the Department of Anthropology at University College London, and was the head…
A somewhat controversial post by Helge Tennø, strategic director and digital planner at digital agency Screenplay in Oslo, Norway. “Products are just stuff, and represent nothing of value on their own. It is first when they are introduced to a…