Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
This is Service Design Thinking: Basics – Tools – Cases by Jakob Schneider and Marc Stickdorn Book Industry Services (BIS) 16 Dec 2010 Hardcover, 376 pages Publisher’s page – Book blog – Amazon page This is Service Design Thinking introduces…
Sarah Drummond, one half of Scotland based dynamic duo Snook, presents a case study about the implications and challenges of using Service Design for Social Innovation in the community of Wyndford, UK. Watch video (via InfoDesign)
I just finished reading Living with Complexity by Donald A. Norman (previously announced here) and consider an important contribution to our field, and this for three precise reasons. First, Norman has a huge reputation, also outside of our professional UX…
Organizations designing for marginalized populations have many design approaches to inform their efforts to enact lasting change. Some are adapted from first-world commercial processes, and others were actively developed in the field by teams directly involved in empowering communities…
Allison Arieff writes in the New York Times Opinionator blog extensively on how citizens harness technology to offer up solutions to problems in their communities. “What if there were a way to transform complaints into something positive and productive? What…
Experientia partner Mark Vanderbeeken recently became one of Canvas8′s newest Thought Leaders, lending his insights and knowledge to the site’s growing archives of articles and interviews on cultural global trends. Canvas8 draws on the knowledge of recognised industry thought leaders…
A group of young designers are making their mark on Nicosia’s urban scene by creatively redesigning “misused public spacesâ€. “Our goal is to give solutions on how these spaces could be used,†said designer Marina Hadjilouca, one of the founders…
Last week, Experientia was in Busan, South Korea, at the invitation of the Busan Design Center. As part of its first Design Week, the Center organised two international conferences: one – the Busan International Design Congress – had “Digital Energy”…
Italian social researcher Chiara Camponeschi has written a fascinating Creative-Commons licensed publication, The Enabling City: Place-Based Creative Problem-Solving and the Power of the Everyday (pdf), an innovative toolkit – also featured on a website – that showcases pioneering initiatives in…
The London Tinker people have published a nice informal write-up of where things are with the Homesense project they are working on. Homesense is an epic piece of open research that explores how people can build their own DIY smart…
In a 2010 survey of U.S. consumers conducted by Buzzback Market Research, findings showed that 88 percent of shoppers are more likely to choose a company that gives them the ability to interact via online, mobile or self-service technologies. With…
Kicker Studio organised on 20 August a Device Design Day in San Francisco, exploring the design of the next generation of products. Most videos are now online: Stuart Karten: User-driven innovation [31:40] Stuart Karten Design The fast pace of technology…
Experientia is excited to be working on two applied research projects for Flanders InShape, a Flemish design promotion agency that supports and advises small and mid-size companies in Flanders, Belgium on matters related to product development and design. The ASSIST…
The results of Latitude Research and Shareable Magazine‘s The New Sharing Economy study released today indicate that online sharing does indeed seem to encourage people to share offline resources such as cars and bikes, largely because they are learning to…
Fabian Segelström presented a thesis at Linköping University, Sweden, on visualistions in service design. Service design is a relatively new field which has its roots in the design field, but utilises knowledge from other disciplines focusing on services as well.…
Libraries will have to build a new foundation if they are to recover from these economic hard times—a foundation of valuable services, of user experience, not just free content, writes Aaron Schmidt in Library Journal. “We need to stop focusing…
The current issue of Interactions Magazine is generally on the nuances of what makes us human, writes co-editor-in-chief Jon Kolko, and more in particular “about authenticity, complexity, and design-and the political, social, and human qualities of our work”. Here are…
The New York Times reports on how online start-ups are allowing people to rent out their belongings locally, for a small fee. “The Roomba was mine for only 24 hours. I had rented it through a service called SnapGoods, which…
In America and Britain governments hope that a partnership with “social entrepreneurs†can solve some of society’s most intractable problem. The Economist reports in a long article. “Social innovation†is the increasingly common shorthand for this approach to public-private partnerships.…
Steve Baty, principal at Meld Studios and vice president of IxDA, argues in a long article on Core77 that interaction designers now have the opportunity to move their purview beyond the shallow plane of interaction into the design of systems,…