Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Brains, Behavior and Design is a group of IIT Institute of Design students appling findings from the fields of cognitive psychology and behavioral economics to the design process. It is not clear to what extent the group is still active…
Artefact is, like Experientia, a UX design consultancy that is strongly inspired by cognitive and behavioral modeling, and uses all kinds of inputs from cognitive and social science to enrich their design work: “At Artefact, we’re becoming increasingly aware of…
People Powered Health is a programme from NESTA, the UK innovation charity, to support the design and delivery of innovative services for people that are living with long term health conditions. The programme focuses on co-production – that people’s needs…
With its Citizens Connect app, Boston is showing how to use technology to empower citizens and involve them in the inner workings of the city. Hana Schank reports on FastCo.Exist. “Some cities seem to take an approach to digital that…
Olga Morawczysnki, project Manager of Grameen Foundation’s AppLab Money Incubator (a CGAP-sponsored new initiative that develops mobile financial products for the poor) and Jan Chipchase, executive creative director of global insights at frog, argue that large scale adoption of (mobile)…
Opower [is a company] that blends behavioral science and data analysis to find ways to help utilities get their customers to use less electricity. [Their] thinking is that it’s not so much factual information that motivates behavioral change — knowing…
Anna Meroni, PhD, is a scholar and professor in Service and Strategic Design at Politecnico di Milano. She works on design activism, social innovation and sustainability, with a specific focus on food and housing systems. In her two-hour lecture, given…
Helsinki Street Eats: a book about everyday food By Bryan Boyer and Dan Hill, with contributions from Ville Tikka, Nuppu Gävert, Tea Tonnov, and Kaarle Hurtig. Sitra / Low2No Street food describes systems of everyday life. In its sheer everydayness…
Designers are beginning to understand how irrational thinking plays into the decisions people make, writes Rob Girling of Artefact. That knowledge can be used to openly influence consumers to make responsible choices. “Recent advances in neuroscience and behavioral economics, cognitive…
The French think tank Fing (who was also behind the LIFT France event last year) collaborated last year with VIA, Promotelec, Renault Group, La Poste, Minatec Laboratory (CEA), CNR Santà, ESIR Engineering school on a research project called “Connected homes…
Behavioural change researcher Dan Lockton discusses an approach which has emerged out of some of the ethnographic work he has been doing for the Empower project, working on CarbonCulture with More Associates, where asking users questions about how and why…
McKinsey’s John DeVine, Shyam Lal, and Michael Zea write that businesses ought to focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale. “Some organizations are making strides in the design…
Homesense was a research project that looked at how we might design smart homes from the bottom up, in an environment of open innovation. Using open source tools Homesense brings the open collaboration methods of online communities to physical infrastructures…
Rohan Gunatillake, the lead producer of festivalslab (the Edinburgh Festival Innovations Lab) gives four reasons why new thinking and tools can produce better experiences. “Here at the Edinburgh Festivals Innovation Lab, we explore how to best use new thinking and…
“Homage to Catalonia II” is a documentary, a research project, a story of stories about the construction of a sustainable, solidary and decentralized economy. The video, which is a project of Joana Conill, Manuel Castells and Àlex Ruiz of IN…
Aileen Lee, partner at venture firm Kleiner Perkins Caufield & Byers, believes that the best way to cost-effectively attract valuable users is harnessing a concept called social proof. “What is social proof? Put simply, it’s the positive influence created when…
A long essay by Dave Gray, founder of the XPLANE/Dachis Group, explores the topic of the service economy from a user experience point of view. Make sure you read his thinking of the product as a service avatar. “The emerging…
The RSA’s latest report, Transforming Behaviour Change: Beyond Nudge and Neuromania, argues for a more sophisticated understanding of the relationship between our social challenges, our behaviours and our brains. Abstract The Government is taking behavioural science very seriously, but existing…
Elements such as social dynamics, communication styles, and creative inspiration deeply affect our experience of work and what we create. While most of us don’t have the authority to change the architecture of our work places, we do have the…
James Rock, the managing director and chief business designer for Cultivar Consulting Limited, a business and services design consultancy, talks about service design, its benefits and why it’s important for your business. “Service design is a relatively new discipline that…