Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Category Service design
Designing a better user experience of the legal system [Business Week]
France Telecom on disability and innovation
Design Council presentation on designing new public services
Third generation Living Labs: the quest for user-centred mobile services
Faced with a context of a vast and still growing supply of relatively cheap and effective information and communications technology (ICT) and stimulated demand for new solutions to achieve mobility, even seamless mobility, Prof Jan Annerstedt and Sascha Haselmayer raise…
The Economist on mobile telephony and banking
“Most South Africans do not have bank accounts. But most do have mobile phones,” writes The Economist today in a story about mobile telephony and banking with a particular focus on Africa. “About half a million South Africans now use…
Book: Worldchanging – A User’s Guide for the 21st Century
“A new book—an outgrowth of a popular Web site—focuses on simple and complex innovations that could solve global crises,” writes Reena Jana in Business Week. “The three-year-old Web site Worldchanging.com has quickly established itself as a source for original, sophisticated…
Launching event: European Network of Living Labs
Interfaces for people, not products [UX matters]
“The digitising of information, the rapid rise of digital information systems, and increased access to those systems by a broad range of people have challenged the way in which we look at specialists and the roles they play”, writes Jonathan…
Redesigning a labour union with the help of IDEO
Customer-centric digital signage in retail environments
“A retail executive who is considering a digital signage system shouldn’t let the tail wag the dog,” writes Peter Vrettas in Extended Retail Solutions. “Content, rather than hardware or software, drives digital signage. And the best digital signage systems are…
Schools and universities setting up shop in Second Life [USA Today]
Digital wellbeing and deglamourising choice [WorldChanging]
New usability report on the online travel sector
Branching out [The New York Times]
Certainly the message you would get if you were to visit the Umpqua branch in Portland’s trendy Pearl District neighborhood seems only vaguely related to the mundane business of certificates of deposit, checking accounts and loans. With free wi-fi access,…
Book review: Designing for Interaction
Library 2.0 [Library Journal]
ThinkCycle: open collaborative design
ThinkCycle is an academic, non-profit initiative, developed and operated by a group of doctoral students at the MIT Media Laboratory, engaged in supporting distributed collaboration towards design challenges among underserved communities and the environment. ThinkCycle seeks to create a culture…