Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Travelers are starting to leave behind heavy, dog-eared guidebooks and instead are cramming their much lighter mobile devices with all the necessary tips they’ll need to discover new parts of the world. Airlines, tour operators, entrepreneurs and even old-fashioned travel…
Bob Jacobson just published a thoughtful reflection in his Total Experience blog on how experience design can help us becoming better prepared in dealing with a bird flu pandemic. “How we experience a potential crisis, a condition that by definition…
The high-tech tracking of people’s preferences puts firms in touch with tastes. Over the past decade, e-commerce has taken a cue from the notion that friends give the best recommendations. Personalized suggestions have become more commonplace as various forms of…
Beacon Hill Village is an innovative nonprofit organisation created by and for local residents determined to grow old in familiar surroundings, and to make that possible for others. Community-based models for aging in place designed by the people who use…
The UK Design Council provides some interesting case studies of what creativity and innovation can do to public procurement and regional and local authorities. Borough of Tower Hamlets – Idea Store Libraries in the London borough of Tower Hamlets were…
Design for Democracy increases civic participation by making the experience clearer, more understandable, easier to accomplish and more trustworthy. Design and social research professionals collaborate to enable compelling, efficient and trust-building experiences between government and the governed. On a nonprofit…
The Winter 2006 issue of the magazine of the Rotman School of Management is devoted to healthcare and features a four page article by IDEO’s Peter Coughlin and Ilya Prokopoff. The article, entitled “Managing Change, By Design”, discusses three design…
Chronic disease and conditions related to an unhealthy lifestyle have reached epidemic proportions and are rising still. This presents a momentous challenge for our current healthcare system. Looking at the problem from a design perspective shows that there are many…
The Design Council knowledge cards summarise a unique resource of online in-depth information compiled by expert authors on design topics and issues that matter. The 30 cards in a pack provide an overview of our knowledge experts resources introducing each…
Core77, the industrial design site, is launching a brand new debate series called Design2.0: Discussions on Design, Strategy & Innovation. The first panel discussion focuses on current thinking in brand and service innovation and will take place in New York…
The UK’s e-government strategy is fragmented and producer driven, says Andrew Lomas, author of “Rewiring Democracy”, a study that compares Estonia’s record in e-government with Britain’s – and finds the bigger country lacking. “Despite a lower level of personal Internet…
This morning I interviewed Richard Eisermann, Director of Design & Innovation at the UK Design Council, and you will read more about that soon. He pointed me to a number of interesting Design Council publications. They are all available for…
The British educational thinktank NESTA Futurelab argues that the logic of education systems should be reversed so that the system conforms to the learner, rather than the learner to the system. This is, according to them, the essence of personalisation,…
Drawing in consumers means studying their lifestyles and creating destinations where they delight in spending leisure time. To capitalize on the increasing prosperity of its customers, retailers must compete against the hugely expanded range of leisure pursuits on offer in…
In this French language article (sent to me by Régine Debatty), two specialists in hotel hospitality discuss the impact of new technologies on their sector, and the delay the hospitality sector is facing in providing services (such as WiFi) that…
Anyone who has ever visited a newsagents or coffee shop knows how annoying it is to rummage through a pocket or purse in an attempt to find the right change. But this experience could soon be a thing of the…
The Center for Aging Services Technologies (CAST) is leading the United States’ charge to develop and deploy emerging technologies that can improve the aging experience in America. Established in 2003, CAST has become a national coalition of more than 400…
New McKinsey research reveals how the shift from transactional to tacit interactions requires companies to think differently about how to improve performance—and about their technology investments. Moreover, the rise of tacit occupations opens up the possibility that companies can…
Rather than simply providing clear answers to questions, the best design solutions must take into account human emotions, argues MIT Media Lab’s John Maeda in this Business Week article. Read full story
The UK Design Council launched today Design of the time (DOTT, in short), a £50 million, ten-year initiative to re-design the UK that begins in North East England in 2007. DOTT, which is lead by John Thackara, gives the UK…