Category Service design

Ph.D thesis: Design with Intent

Brunel University London has posted the Ph.D dissertation of Daniel Lockton, entitled “Design with Intent – A design pattern toolkit for environmental & social behaviour change” (download link). “This thesis describes a systematic research enquiry into influencing more sustainable behaviour…

Designing for services beyond the screen

The producer-consumer model is so ingrained in our society that we tend to treat everything like a product—a one-and-done offering that can be pushed to the market and forgotten. Yet, writes interaction and service design consultant Andy Polaine, online experiences…