Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
The interplay between efficiency and quality in a service experience is often what separates a merely transactional interaction from a valuable and pleasurable one, writes Patrick Quattlebaum of Adaptive Path. “The former gets the job done; the latter does so…
A four step guide from the Milan Expo 2015: Step 1 Ask your main sponsors (in this case Cisco, Enel and Telecom Italia) to indicate the relevant “Smart City” technologies that they already have, are currently working on, or are…
THE customer is king. So some firms have started appointing chief customer officers (CCOs) to serve the king more attentively. These new additions to the (already crowded) C-suite are supposed to look at the business from the customer’s point of…
SDT2012 was the first international conference on service design thinking in the travel and tourism industry. For the first time, the conference brought together a community interested in the practical application of service design thinking within the travel and tourism…
MindLab is a Danish cross-ministerial innovation unit which involves citizens and businesses in creating new solutions for society. It is also a physical space – a neutral zone for inspiring creativity, innovation and collaboration. They work with the civil servants…
Earlier this year, the UK Design Council and the Arts & Humanities Research Council conducted a wide ranging review of the place of design research in UK universities, and its connection with businesses and policymakers. The aim was to identify…
Walking through IKEA over the weekend with two young children, writes Shailesh Manga on UXMovement, was a healthy reminder of what contributes to an ideal customer experience: innovative product design and thoughtful service design. IKEA covers product design with innovative…
“Design Principles for Eating Sustainably: Bridging the Gap Between Consumer Intention and Action” is the title of an ethnographic research driven service design project by Canadian design and innovation firm Cooler Solutions. Experience suggests that our intentions and actions are…
This is Service Design Thinking: Basics – Tools – Cases Edited by Marc Stickdorn and Jakob Schneider BIS Publishers, 2011 376 pages (Amazon link) This is Service Design Thinking outlines a contemporary approach for service innovation. Service design and design…
The Helsinki Low2No project team just released a smart services and informatics workbook that was developed by ARUP and Experientia. Low2No is a broad project, initiated in collaboration with the Finnish innovation fund Sitra, aimed at the development of a…
So how are we doing to augment our senses through digital technologies? Here are some of the products currently on the market that allow people to augment their sensing (and sense-making) through external sensors, with result summaries visualised on smartphones…
MA thesis by Veronica Bluguermann in collaboration with Nokia, presented as part of the graduation requirements of the Industrial and Strategic Design Programme of Aalto University’s Department of Design. Not so long ago, cell phones were only used just to…
The Event project for Kortrijk Xpo, Belgium, developed concepts for how to make trade fairs and temporary events more sustainable. Experientia developed the resulting concepts into a video, showcasing four of the best concepts in action. The video of these…
Experientia has posted a new video on its vimeo channel, showcasing mobile phone concepts for emerging markets. The video was made three years ago for a project in developing markets for Vodafone, but we can only show it now. Set…
Aljazeera’s The Stream reports on how people declare economic independence by establishing alternative currencies. “People and businesses are establishing micro-currencies in the wake of the global financial crisis in order to take matters into their own hands. These small alternative…
Businesses now sit on data goldmines, but very few leverage the data to improve customer service. Ziba’s creative director Sean Madden suggests three ways forward. “Big Data has gotten a lot of attention over the past 18 months as retail,…
Tim Todish provides some good examples of companies extending the (user) experience beyond the device as a good way to differentiate from the competition. “Most of the time when we think about UX, we are thinking within the confines of…
The UK Design Council, in partnership with the UK Department of Health, ran a national competition to find teams of designers and experts who could develop new ideas to help improve the lives of those affected by dementia, reports Dexigner.…
Saar Gur, general partner at Charles River Ventures, discusses a new generation of smart mobile services, which provide user information in the background to make accurate predictions around real-time user intention and will offer suggestions, results and different user interfaces/interactions…
Chris Risdon, senior experience designer at Adaptive Path, looks at the explosion of smart products, which passively collect data about you and your specific behavior, and tell you a story which is designed to directly influence you, and argues that…