Category Industry sectors

Business, Experientia, HCD / UXD, Innovation, Service design

Human-centered innovation in a Covid-19 world

The Covid-19 pandemic is rapidly transforming our present and our future. What are researchers and designers learning that can help companies evolve their products and services to make them more robust within this fast changing context and market?

Experientia
22 Apr 2020

Business, Experience design

Why Customer Experience is now job no. 1 for CEOs

Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience, notes this opinion piece for [email protected] by Mark Leiter.

Experientia
10 Mar 2020

Foresight, Participation, Public services, Technology (general)

The future of digital democracy

The Brussels-based digital participation platform CitizenLab asked 12 digital democracy experts to share their predictions on the future of digital democracy

Experientia
28 Feb 2020

Innovation, Participation, Public services

Participo, a new digest on OECD’s work on innovative citizen participation

The first post, by Participo editor Claudia Chwalisz, reflects on how the OECD can help renew democracy in an age of complexity and disillusionment.

Experientia
15 Feb 2020

Cities & Infrastructure, Italy, Public services, Service design

Design thinking in the future of cities: what approach to use for better services?

The design thinking approach offers many tools to design creative solutions to solve the most pressing problems affecting complex ecosystems such as cities. That's why it is important that policy makers are properly trained.

Experientia
26 Jan 2020

Business, Ethnography

Tricia Wang on why the big data mentality fails – and what to do about it

Tricia Wang of Sudden Compass pokes holes in big data hype, arguing for the course-correcting power of thick data. I share podcast highlights, such as her dismantling of "data-driven" infatuations.

Experientia
18 Jan 2020

Ethnography, Public services

Human-centred policy? Blending ‘big data’ and ‘thick data’ in national policy

How might policymakers better understand citizens’ perspectives when designing policy? Put another way, how should we improve and innovate the way policy is made to ensure it becomes more human-centred?

Experientia
18 Jan 2020

Business, Socio-cultural change, Technology (general)

NYTimes Magazine special issue on the future of the internet

In this special issue, the New York Times Magazine has tried to see the internet and its likely future as best as they can, in the hope that - after decades as imagining it as a utopia, and then a few years as seeing it as a dystopia - we might finally begin to see it for what it is, which is a set of powerful technologies in the midst of some serious flux.

Experientia
14 Nov 2019

Data, Europe, HCD / UXD, Public services, Research

[Report] Shaping Choices in the Digital World

This report addresses the entire digital ecosystem by giving some operational recommendations to strengthen the control and choice to which users are entitled.

Experientia
5 Nov 2019

Finance, Financial services

Money’s new abstractions: Apple Pay and the economy of experience

This article draws on insights from digital media theory and design methodology to contribute to sociological and anthropological understandings of money. It postulates the rise of a new money-form, or rather money-forms, referred to (in the plural) as experience money.

Experientia
28 Sep 2019