Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Jonathan Ross, business development director at FACT-Finder, discusses the steps luxury brands can take to ensure a more rewarding online retail experience for consumers. “A recent study by McKinsey and Altagamma, the Italian association of luxury brands, appears to finally…
In an article for GigaOM, Ellen Isaacs (personal site), a user experience designer and ethnographer for PARC, explains the benefits of using ethnography to develop better mobile products. “Ethnographic studies likely save businesses far more time than they take. These…
In a new report from its ConsumerLab, Ericsson maps out the potential of transformation within m-commerce across the region of sub-Saharan Africa. Based on in-depth, extensive interviews with mobile phone users in Ghana, South Africa, and Tanzania, the report has…
Earlier this year, the UK Design Council and the Arts & Humanities Research Council conducted a wide ranging review of the place of design research in UK universities, and its connection with businesses and policymakers. The aim was to identify…
In a short post on the Huffington Post blog, author Soren Petersen describes how co-design – when firms and non-design users jointly design business and product offerings – is seen as a potential new avenue for breakthrough innovation in design.…
Making products attractive and user-friendly is a smart idea, but it is no substitute for R&D and investment, argues James Woudhuysen, a professor of forecasting and innovation at De Montfort University, on Spiked, a British Internet magazine focusing on politics,…
Method principal Reuben Steiger argues that companies need to start thinking about the holistic relationship between their brands, products, and services. “Crafting an experience requires design that considers these 3 elements of brand, product, and service in order to generate…
“The Computational User Experiences (CUE) group [at Microsoft Research] creates technologies that augment our personal and professional digital lives to enhance individual and collaborative pursuits. We apply expertise in machine learning, visualization, mobile computing, sensors and devices, and quantitative and…
Free services in exchange for personal information. That’s the “privacy bargain” we all strike on the Web. Cory Doctorow argues it could be the worst deal ever. “Far from destroying business, letting users control disclosure would create value. Design an…
Facebook’s IPO demonstrates the power of networks for innovation, growth and jobs, says Jim Hagemann Snabe, SAP’s co-chief executive. “A fully networked business environment means better access to customer profiles and preferences, resulting in a stronger ability to deliver individualised…
Gartner research suggests that there is an inverse correlation between portable devices and PC usage, reports the Financial Times. “Is the PC era really over? The success portable computing devices including smartphones and PC tablets has some speculating that the…
The Journal of Business Anthropology is an Open Access journal which publishes the results of anthropological and related research in business organizations and business situations of all kinds. On the website you will find the Published Issues as well as…
Cristian Norlin, master researcher at the Ericsson Research User Experience Lab, alerted me via Twitter to the Lab’s new blog. The User Experience Lab at Ericsson Research studies people and make prototypes to better understand the experiential, affective and meaningful…
Site works also as a full-screen swipeable tablet web app Today granstudio, the international design studio based in Turin, launches its new website, created by Experientia. Founded by internationally-renowned designer Lowie Vermeersch, granstudio is a creative, multidisciplinary consultancy that combines…
In order for designers to navigate the complex ecosystem of digital platforms, they’ll need to master business modeling and become comfortable working across disciplines, says Samsung’s design chief, Sunghan Kim. The big design leadership challenge is the familiar one of…
Iota Partners is a new Chicago-based venture of Rick Robinson and John Cain (with whom Experientia partner Jan-Christoph Zoels once worked at Sapient) that deals with user experience research, sensor-based data, and smart modelling. The papers section on their website…
Short report on the first European EPIC meeting by Anna Wojnarowska, UX researcher at Experientia: Last Friday, 11th of May, around 100 members of the ethnographic research community in Europe gathered in Barcelona for the 1st European EPIC (Ethnographic Praxis…
A conversation with senior Wells Fargo execs reveals a bank trying to use the Internet, social media and mobile technology to worm its way deeper and deeper into their customers’ lives. “Brian Pearce, senior VP in charge of Wells Fargo’s…
In a blog post (which is itself a paraphrased transcript of his talk at the Polish IA Summit 2012), Peter Bogaards talks about the relationship between user experience and customer experience, and how user experience designers can extend their influence…
Businesses now sit on data goldmines, but very few leverage the data to improve customer service. Ziba’s creative director Sean Madden suggests three ways forward. “Big Data has gotten a lot of attention over the past 18 months as retail,…