Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Businesses now sit on data goldmines, but very few leverage the data to improve customer service. Ziba’s creative director Sean Madden suggests three ways forward. “Big Data has gotten a lot of attention over the past 18 months as retail,…
When companies don’t care about user experience, it is clearly reflected in the products they create. Although everyone can agree that software should be intuitive, user-friendly, and aesthetically pleasing, many managers aren’t willing to invest the time and resources it…
Do people want touch on laptop screens? Daria Loi, user experience manager at Intel, did some research on the matter and the answer is a clear yes: people want a single device with a keyboard that opens, closes and is…
John Dilworth and Matt Miller of LDS Church provide an overall framework to communicate the value of UX within businesses, that directly associates the value proposition of UX with key business objectives. “It is the job of the UX designer…
IKEA’s new Uppleva Smart TV-furniture unit was extensively shown at the Milan Design Week (which ends today), and on Core77 I wrote more about the interface design, but here some more about the user research that went into the product.…
I enjoyed the final paragraph of the Fast.CoDesign article on the second generation Nest Thermostat: “Here’s a sense in which the Nest seems almost over-designed–all of this care for a one-time experience of screwing it in might seem excessive. But…
Wolff Olins’s Mary Ellen Muckerman explores what a focus on user experience could mean for business. “The principles and theories of UX have created a new normal in terms of brand delivery and interaction. They state that how people actually…
InfoDesign alerts us to a well-thought through post by Irving Wladawsky-Berger of IBM on experience and systems: “But, socio-technical systems are oriented toward people and services. While product excellence and competitive costs are also important to services, they are not…
Over 250 business leaders from across Europe descended on London’s Inmarsat Conference Centre for Technology Frontiers, two days of thought provoking sessions and networking. Led by The Economist’s Digital Editor, Tom Standage, the event explored how advances in technology will…
Kim-Mai Cutler writes in TechCrunch how a radical UX focus was Instagram’s secret ingredient to success: “With their UX skills, Krieger and Systrom refined Instagram to require as few actions as possible. Unlike the original version of Path, Instagram didn’t…
Jan Chipchase, Frog Design’s Executive Creative Director for Global Insights, continues his argumentation on the importance of corporate design research. After a somewhat confusing introduction (it’s very much for insiders), Chipchase focuses on the core issue: a backgrounder on the…
What happens when designers & manufacturers discuss the workplace & social media? Dexigner reports that IIDA has published a whitepaper summary of the IIDA Industry Roundtable 15, focused on the changes in the industry, and in the world, their experience…
Samsung’s 2012 top-of-the-line plasmas and LED HDTVs offer new features never before available within a television including a built-in, internally wired HD camera, twin microphones, face tracking and speech recognition, writes HD Guru. While these features give you unprecedented control…
Nir Eyal’s third Techcrunch article on behavioural engineering, delves into the topic of “desire engines”. “Desire engines go beyond reinforcing behavior; they create habits, spurring users to act on their own, without the need for expensive external stimuli like advertising.…
In a TechCrunch guest post by Uzi Shmilovici, CEO and founder of Future Simple, outlines how he came to the conclusion that there’s nothing more important for a startup than the ability to clearly understand what it builds and then…
By 2020, Chinese consumers will join the ranks of the world’s choosiest and most sophisticated consumers. In the March 2012 report “Meet the 2020 Chinese Consumer” Yuval Atsmon, Max Magni, Lihua Li and Wenkan Liao of McKinsey China contemplate the…
In November last year, PricewaterhouseCoopers (PwC) published the short (free) report “The consumerization of IT- The next-generation CIO“. The “consumerization of ITâ€â€”defined as the use of technologies that can easily be provisioned by non-technologists—is a hot topic among CIOs these…
After her much talked about piece “Does corporate ethnography suck?” – which presented a cultural analysis of academics critiques of industry ethnography as a second rate or illegitimate forms of ethnography – Sam Ladner followed up with two more posts…
A pair of remarkable projects created by Ben Fry (co-developer of Processing) and his company Fathom may seem like simple marketing, but one day soon could enterprise software look like this? “The point is, as the data we produce continues…
User experience is a priority that should, in some way, find a home within the design of any new-media strategy, writes Brian Solis. “The reality is that the relationship businesses hope to have with customers through these new devices, applications,…