Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Nokia researcher Jan Chipchase reports on just published research from Microsoft Research India‘s Jonathan Donner that explores the practice of beeping – making intentional missed calls. The paper draws on field research from Rwanda in 2004, categorising three different types…
Trendwatching.com’s latest report is devoted to the “expectation economy”: “The expectation economy is an economy inhabited by experienced, well-informed consumers from Canada to South Korea who have a long list of high expectations that they apply to each and every…
Steve Portigal is going after the hypocritical use of personas (“the Big Lie”) in the article he wrote for Interactions Magazine: “Personas are misused to maintain a “safe” distance from the people we design for, manifesting contempt over understanding, and…
Joe Nocera of The New York Times applauds Amazon’s Jeff Bezos tireless attention to the customer experience. Maybe, just maybe, taking care of customers is something worth doing when you are trying to create a lasting company. Maybe, in fact,…
“Integrative Thinking” is the theme of the current Rotman School of Management magazine. Three articles caught my attention: The second road of thought: how design offers strategy a new tool kit (page 46) In this essay Tony Golsby-Smith goes back…
“The iPhone has pushed manufacturers to think again about usability”, says Jessica Sandin, the head of the mobile practice at Fathom Partners, a British strategic mobile consultancy in an International Herald Tribune article. “Many cellphone makers have lost their way…
Jon Kolko, an interaction design specialist, went from consulting (2000-2002) to academia (Savannah College of Art & Design, 2002-2007) and then back to consulting (frog design, 2007-). So what has he learned from these transitions? Well, not what you’d think.…
The increased zeal among copyright holders to clamp down on any hint of piracy by online video sites puts the notion of user-generated content at risk, according to a study from American University’s Center for Social Media, that the New…
A few weeks ago, I published a summary of a talk given by Donghoon Chang, vice president of Samsung’s Mobile User Experience Design Group, at the recent Mobile HCI conference in Singapore. The summary was originally published in Italian on…
User-Centered Design Stories: Real-World UCD Case Studies by Carol Righi and Janice James (Perficient, Inc.) Paperback: 560 pages Publisher: Morgan Kaufmann (Elsevier) Date: April 19, 2007 Intended for both the student and the practitioner, this is the first user-centered design…
The report “User-driven innovation: when the user makes the difference” aims to clarify the awareness and use of user-driven innovation in the Nordic countries. The authors — a group of students from the Norwegian University of Science And Technology (NTNU)…
From an International Herald Tribune article: Nokia used to be just a cellphone maker. Google used to be just an Internet company. Now Nokia wants to be an Internet company and Google, according to rampant speculation among bloggers and technology…
The McKinsey Quarterly has published an article on eight technology-enabled trends that will help shape businesses and the economy in coming years. The authors James M. Manyika, Roger P. Roberts, and Kara L. Sprague have grouped the eight trends –…
Richard Titus, acting head of user experience at the BBC announced yesterday the launch of the new BBC homepage beta: “It was a no-brainer to move to a layout that would be cleaner, more open and more easily readable. There…
By 2010, says Gartner, 20% of global Tier 1 retailers will have some kind of marketing presence in online games and virtual worlds. Gartner predicts that by 2010 20% of Tier I retailers will have a marketing presence in virtual…
Software giant Microsoft unveiled some of its future technology at its fourth annual Innovation Day in Brussels on December 4, reports CNN. “From virtual family organizers to tabletop touch-screens, their vision of the future sees technology move from the traditional…
Interactions Magazine seems to be heading into an exciting direction under its new editors-in-chief Richard Anderson and Jon Kolko. The new byline (“experience – people – technology”) is already a mission statement in itself, especially since the magazine is published…
Paul Lamb reflects on the dire state of mobile services in America: In Japan it is not uncommon for people to make everyday purchases using only a cell phones. A variety of secure mobile technologies alowing for easy transfer of…
Experientia partner Jan-Christoph Zoels was profiled last week in “The Marker“, Israel’s number one business and technology newspaper and part of the Haaretz media group. Below is the English translation by Saar Shai. CATS, KIDS AND EXPERIENCE DESIGN by Ora…
The R&D labs of France Telecom and its commercial Orange brand cover a wide range of technological research but at first glance they also seem to be extensively involved in user research and experience design: The UK research centre has…