Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
And this can have tragic consequences. Like Ebola death tragic. Abigail Zuger, M.D., shares her own experience: “We do not really know whether dysfunctional software contributed to last month’s debacle in a Dallas emergency room, when some medical mind failed…
Earlier this year Tracy Brown, a London-based UX designer, had the opportunity to work within an innovation lab called The Digital Innovation group (DIG), created as a collaboration between DigitasLBi and Astrazeneca to allow small, multi-disciplined teams the freedom to…
As healthcare shifts from the hospital to the home, design research must also morph to keep up, writes Shana Leonard. Who is the typical user of your medical product and what is the use environment? These used to be easy…
Carolyn Rose explains how ethnography can be used to improve food safety: If done correctly, ethnography leads to a holistic and unbiased understanding of current practices and the motivations that drive them. Looking specifically to learn the existing challenges, workarounds,…
“The human factors activities that deliver safety and effectiveness [in medical devices] do not necessarily deliver a good user experience or, ultimately, a good product,” argues Martin Bontoft in MDDI. In fact, he writes, “some industry experts have observed unintended…
Nursing Research Using Ethnography: Qualitative Designs and Methods in Nursing Mary De Chesnay, PhD, RN, PMHCNS-BC, FAAN (Editor) Pub. Date: 08/28/2014 372 pp., Softcover Springer [Amazon] Ethnography is a qualitative research design that focuses on the study of people to…
In a recent study out of the Mayo Clinic (reported on by iMedicalApps), patients undergoing cardiac rehabilitation post-MI were offered the opportunity to use an app that provides the ability to track their progress and delivers daily supportive messaging as…
Doctors have known for decades that, in order to prevent disease or its complications, they were going to have to get into people’s living rooms and convince them to change everyday behaviors that would very likely kill them. The world…
The Guardian reports on how a new UK project where patients and NHS staff work together to improve services shows that even small changes can have a big impact on the quality of care. The project, with an impossibly long…
A new centre will bring the principles of design into the heart of a leading hospital to create a global research hub for “frugal innovation and high-impact, low-cost designâ€, writes The Times Higher Education. Royal College of Art (press release)…
Devices once only in the hands of doctors, such as heart or blood pressure monitors, are now in the pockets of consumers, putting them in charge of their health and making medical care more accessible. Consumers are also increasingly armed…
It is widely acknowledged that patients and their families should be deeply involved in the design of and decisions about the health care that the former receive — and that it is integral to achieving high quality and patient satisfaction.…
At the core of a People Powered Health approach is collective ownership of health and wellbeing. Professionals need to start from the position of not necessarily knowing the right answer, which is a significant challenge. Creating a health system driven…
Rob Egerton and Jeanette Kaye of HRW write on why research needs to go beyond the individual’s perspective to get closer to the reality of behaviour. “Two important theories – which many of you may have heard of – shed…
A year ago, in July 2012, Business Innovation Factory (BIF) began a partnership with Children’s Medical Center in Dallas to find “new models of careâ€, and better serve five counties of children and their families in North Texas. In this…
Participatory Design in Healthcare: Patients and doctors can bridge critical information gaps is the title of a UX Magazine article by Andrii Glushko, a UX designer at SoftServe Inc. “What we now call participatory design went through a number of…
Despite all the hoopla about an “open data†society, many consumers are being kept in the dark, writes Natasha Singer in The New York Times. “A few companies are challenging the norm of corporate data hoarding by actually sharing some…
Design For Care – Innovating Healthcare Experience Peter Jones Rosenfeld Media, 2013 376 pages The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design.…
Interactions Magazine is no longer the influential voice in the interaction design community that it used to be a few years ago. Lots of the reason why has to do with the fact that the bulk of the articles are…
On March 25, the Healthcare Experience Design (HxD) conference took place in Boston. Speakers discussed how human centered design and design thinking can improve the quality of health service delivery and digital interactions, helping all of us achieve better health.…