Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
The [UK] Government’s drive to reform public services by giving more power back to the citizen was accelerated yesterday, with the publication of a new study of innovative public services from around the world. Drawing on more than 30 of…
80% of the transactions of the UK Government are done with the bottom 25% of society and migrating services online offers great cost savings. Yet, 17 million Britons have never been online and many of those are poor. Now the…
In a country where people don’t have electricity, much less Internet access, the Grameen Foundation partners with Google to relay information through mobile phones. Dara Kerr reports from on the ground for CNet: “The research for this project began a…
Olga Morawczynski, a doctoral candidate at the University of Edinburgh and has spent more than a year investigating customer adoption and usage in both urban and rural Kenya, and has been sharing some of her insights on the CGAP blog.…
In an exploration into how games can add value to the innovation process, Philips Design has created ‘Spark’, a board game that stimulates creativity and innovative thinking. To play Spark, the players move counters representing different characters around the board,…
In a short video interview on Nokia’s IdeasProject Craigslist founder and customer service expert Craig Newmark says Internet connectivity is adjusting the balance between centralized expertize and the power derived from online consumer reviews, networking and other forms of user…
The Wall Street Journal and India Knowledge@Wharton present a unique mix of reporting, analysis, interviews and video on life and business in rural India. The Rural India reader resource combines specially-commissioned material with recent articles. A selection of articles relevant…
The [British] government’s new public services reforms focus on rights and entitlements, but, argues Charles Leadbeater in this piece for The Guardian, supportive relationships are key to tackling social ills. “Radical public services innovation will only come from a markedly…
Social by Social – a practical guide to using new technologies to deliver social impact by Andy Gibson, Nigel Courtney, Amy Sample Ward, David Wilcox and Professor Clive Holtham 2009 ISBN 978-1-906496-41-8 “New technologies are changing the way we engage…
Will smartphone connectivity become the new measure of civic engagement? Can the app replace the neighborhood association? “While some might feel that engaging communities through handheld devices may erode civic bonds, apps that connect citizens to civil servants and elected…
David Simoes-Brown alerts us on UK’s Nesta Connect about an excellent new collaborative book about The Future of Innovation where hundred of authors give their views. Over 350 leading thinkers from business, government, consulting and academia from around the…
Stowe Boyd, an internationally recognised authority on social applications and their impact on business, media, and society, launched a new interview series examining the future of money. The series is sponsored in part by Neo.org, a non-profit he is working…
Two interesting articles on recent Steelcase research, and particularly on the challenge of how to best gather relevant insights from qualitative research: How to find insights from your research You did the interviews, got the photos, and compiled the reams…
Today work is somewhere you travel to – in the future work will come to you. So says a report attempting to work out what the offices and workplaces of 2030 will be like, reports the BBC. The report, which…
The latest issue of Interfaces Magazine, a quarterly magazine published by Interaction, the specialist HCI group of the British Computer Society (BCS), is all devoted to education. It is available as a free download. Table of contents: • HCI 2009…
Interactive Screen 0.9: The Makers (10 to 15 August 2009) is the 14th installment of the Banff New Media Institute’s acclaimed new media summit, where media makers from Canada and the world gather to reflect on the current state of…
Navi Radjou writes on HarvardBusiness.org that he recently visited the Microsoft Research India lab in Bangalore, describes what he learned about their Technology for Emerging Markets (TEM) unit, and draws some interesting wider conclusions. “What impressed me most about TEM…
Ethnography and the Corporate Encounter: Reflections on Research in and of Corporations Edited by Melissa Cefkin Berghahn Books, July 2009 262 pages Abstract Businesses and other organizations are increasingly hiring anthropologists and other ethnographically-oriented social scientists as employees, consultants, and…
A few days into the brouhaha about Nokia-Siemens Networks equipment being used for surveillance in Iran, Nokia user researcher Jan Chipchase reflects on the controversy, and delves into the subject of privacy.
The Independent is publishing a collection of essays to launch NESTA’s ‘Reboot Britain’ programme. Reboot Britain will explore the role new technologies and online networks can play in driving economic growth and radically changing public services. The programme will begin…