Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Consumers have always used — or misused — products however they see fit. Adweek reports on why some companies now follow the lead of consumers who have their own ideas about product usage. “Consumers have always used — or misused…
I just wrote a long article on Core77 on the international three-day Changing the Change conference “on the role and potential of design research in the transition towards sustainability”, which just ended here in Turin, Italy.
Yann Gourvennec, head of internet and digital media at Orange Business Services, wonders whether making users’ live easier is a sustainable marketing argument for the development of a business. The article’s premise intrigued me but it was a disappointing read.…
Michael Krigsman (CEO of Asuret, Inc.) spoke with Dr. Natalie Hanson, a corporate anthropologist and ethnographer employed by SAP. Natalie manages a team of 30 people in the company’s global Business Operations group. Many IT failures are ultimately rooted in…
Charlie Schick, editor-in-chief for Nokia Conversations, has posted a story about co-creation at Nokia: “One trend that is growing rapidly here in Nokia is ‘co-creation’, working with users to create and improve products. While on one side it seems cheap…
“Polite, pertinent and… pretty: designing for the new wave of personal informatics” was the title of a talk given by Matt Jones (Dopplr) and Tom Coates (Yahoo! Brickhouse) at the recent Web 2.0 Expo in San Francisco. Summarising their talk…
Today Demos, the UK think tank on everyday democracy, launched a new discussion paper Making the most of collaboration: an international survey of co-design, produced in association with PricewaterhouseCoopers’ Public Sector Research Centre. In 2006 Demos published Journey to the…
WorldChanging book review: “Authored by two Univeristy of Chicago heavy-hitters, Economist Richard Thaler and Law Professor Cass Sunstein, Nudge explores the policy implications of behavioral economics, a field describing the irrationalities of human behavior. Taking findings from psychology (e.g. people…
The great people at the splendid French blog InternetActu have conducted an interview with the Japanese sociologist, Mito Akiyoshi. Since InternetActu is published in French, and I have been pushing them time and again to make the rich contents of…
Richard Anderson reports on a discussion session that Elizabeth Churchill and Experientia partner Mark Vanderbeeken participated in, held at the recent CHI conference in Florence, Italy, that dealt with the role of interactions magazine in bridging communities – “something essential…
I always appreciate unusual perspectives so when Dr. Tina Basi, who consults with Intel’s Digital Health Group, contacted me about her research on power dynamics in ethnographic research, I was intrigued. She recently presented a paper on the matter, entitled…
Firms including Microsoft, Intel, Google and IBM have formed an Information Overload Research Group to help workers cope with the digital deluge and improve productivity. “Some of the biggest technology firms, including Microsoft, Intel, Google and IBM, are banding together…
The second article in Vodafone’s newly updated Receiver Magazine is about China and the next billion customers. Author Jared Braiterman seeks to understand mobile phones play in China’s fast-paced development and explores why China become a centre of passionate technology…
NH Hoteles and Philips have announced that they will conduct an intensive two-year study into the optimization of well-being amongst hotel guests. To support the research, NH Hoteles and Philips have teamed up as a first step to create a…
Holger Struppek (a design director at Hot Studio and former senior interaction designer at Pentagram Design) shares on his Physical Interface (!) blog some design insights that went into Wells Fargo’s touchscreen ATM interface–a product freed from a major hardware-imposed…
Vodafone receiver magazine’s new issue is about “Emerging Markets“. But it’s a shortened issue: Vodafone thought that launching a whole new issue, with all articles of all authors at once, might be too much to swallow. Therefore they decided to…
Gartner’s top 10 disruptive technologies 2008-2012: (for what it is worth – the emphasis is mine) Multicore and hybrid processors Virtualisation and fabric computing Social networks and social software – because business IT applications will start to mirror the features…
95% of consumer electronics products returned to retailers are working “properly”, according to Accenture. ? ? ? ? ? “Only 5 percent of consumer electronics products returned to retailers are malfunctioning — yet many people who return working products think…
The Spring issue of Ambidextrous, the design journal of the Stanford d.school, contains a fairly long interview with Joy Mountford>. Joy has been designing and managing interface design efforts for over 20 years. Most recently she was vice president in…
Last year, Associated Press commissioned Baltimore-based Context-Based Research Group to conduct an ethnographic research study focusing on the news consumption habits of young digital consumers in six cities around the world. The drive for this research came from the recognition…