Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Denmark was the first country in the world to make public services available online and is now going a step further – forcing its citizens online. Since the beginning of February, for instance, companies dealing with state institutions must submit…
Local authority internet services in the UK are showing signs of improvement, though the overall level of progress is slowing, a major survey reveals. The eighth annual Socitm Insight survey of local authority websites – Better Connected 2006 – also…
Michigan Governor Jennifer Granholm tells Corporate Design Foundation Chairman Peter Lawrence about her plan to make the state the innovation capital of the U.S. At the very start of the interview, she outlines a user-centred vision of design: “To me,…
Education guru Sir Ken Robinson talks about the importance of nurturing innovative solutions in the classroom — indeed, in every aspect of modern life. Sir Ken Robinson, now a senior advisor to the J. Paul Getty Trust in Los Angeles,…
The UK Design Council published its first RED report: ‘Open Health’, following up on the paper “Health: Co-creating Services” (which was discussed here). Chronic disease and conditions related to an unhealthy lifestyle have reached epidemic proportions and are rising still.…
The Catharina Hospital in Eindhoven, the Netherlands and Philips today opened the world’s first Ambient Experience Catheterisation Lab (CathLab). The ambient experience design concept aims to improve the workflow of physicians considerably and reduce anxiety of heart patients undergoing catheterisation.…
Bob Jacobson just published a thoughtful reflection in his Total Experience blog on how experience design can help us becoming better prepared in dealing with a bird flu pandemic. “How we experience a potential crisis, a condition that by definition…
The UK Design Council provides some interesting case studies of what creativity and innovation can do to public procurement and regional and local authorities. Borough of Tower Hamlets – Idea Store Libraries in the London borough of Tower Hamlets were…
Design for Democracy increases civic participation by making the experience clearer, more understandable, easier to accomplish and more trustworthy. Design and social research professionals collaborate to enable compelling, efficient and trust-building experiences between government and the governed. On a nonprofit…
Some years ago, the media office at the Embassy of Finland in Washington, D.C. saw the potential and possibilities of investing time and effort on children as a novel target group for building relations and international understanding. This was the…
Finnish designer Ulla-Maaria Mutanen (aka The HobbyPrincess) argues that small communities will have to radically change their innovation policy in the near future. This will include the moving from strictly institutional, business-oriented idea of innovation and competence development towards an…
The UK’s e-government strategy is fragmented and producer driven, says Andrew Lomas, author of “Rewiring Democracy”, a study that compares Estonia’s record in e-government with Britain’s – and finds the bigger country lacking. “Despite a lower level of personal Internet…
This morning I interviewed Richard Eisermann, Director of Design & Innovation at the UK Design Council, and you will read more about that soon. He pointed me to a number of interesting Design Council publications. They are all available for…
Here are some links for those interested in the role of creativity and design as tools for innovation, especially in the context of regional development. Creative London: realising the economic potential of London’s creative industries London’s mayor commission on…
The British educational thinktank NESTA Futurelab argues that the logic of education systems should be reversed so that the system conforms to the learner, rather than the learner to the system. This is, according to them, the essence of personalisation,…
A challenge to the traditional view that new technology will widen inequality in the future comes from the UK Government’s Social Exclusion Unit. The new report shows how technology is already improving life chances and public service delivery, and is…
The [just published] Cox Review of Creativity in Business has been eagerly awaited by the design industry. Many creatives in the UK (as in other industrialised countries) fondly believe that while manufacturing and call centres may emigrate to cheaper countries,…
About two months ago, I complained in this blog about the fact that i2010, the EU’s website on digital inclusion and participation, was about the opposite of accessibility and inclusivity. I sent the same message to the cabinet of the…
A couple of months ago I posted about a very exciting experience design case study by Marc Rettig and MAYA Design on work done for the Carnegie Library of Pittsburgh. Maya Design has meanwhile posted a case study synthesis of…
The UK Design Council launched today Design of the time (DOTT, in short), a £50 million, ten-year initiative to re-design the UK that begins in North East England in 2007. DOTT, which is lead by John Thackara, gives the UK…