Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
A Design Council case study illustrates how a people-centred redesign of the T-Mobile phone bill has resulted in customers being substantially less likely to phone customer services for help understanding their bill. Although the user research was limited, it was…
If you are considering coming to Turin, Italy this year, you may want to come at the end of June and/or the beginning of July. Not only is that the time when two important conferences — the World Congress of…
95% of consumer electronics products returned to retailers are working “properly”, according to Accenture. ? ? ? ? ? “Only 5 percent of consumer electronics products returned to retailers are malfunctioning — yet many people who return working products think…
The Spring issue of Ambidextrous, the design journal of the Stanford d.school, contains a fairly long interview with Joy Mountford>. Joy has been designing and managing interface design efforts for over 20 years. Most recently she was vice president in…
Last year, Associated Press commissioned Baltimore-based Context-Based Research Group to conduct an ethnographic research study focusing on the news consumption habits of young digital consumers in six cities around the world. The drive for this research came from the recognition…
David Armano of Critical Mass catches Business Week’s Bruce Nussbaum for a half hour interview on design and innovation. In the interview Bruce talks about the One Laptop Per Child, the difference between design and design thinking, the changing concept…
The John W. Kluge Center at the Library of Congress is organising a four-part lecture series on “Digital Natives,” referring to the generation that has been raised with the computer as a natural part of their lives, especially the young…
HCI Remixed – Reflections on Works That Have Influenced the HCI Community Edited by Thomas Erickson and David W. McDonald MIT Press, 2008 Hardcover, 344 pages > Table of Contents Abstract Over almost three decades, the field of human-computer interaction…
The Spanish innovation network Infonomia features a video section (called Infonomia TV) with a series of English language video interviews that the readers of this blog might find interesting: Nicolas Nova: The future of urban computing [5:25] Nicolas Nova is…
Sohrab Vossoughi, founder and president of ZIBA Design, has published an article in Business Week on authenticity, with examples from the Umpqua Bank, Starbucks, and the Anthropologie clothing chain. “Consumers seek meaning and a brand they can trust. They are…
Business Week reports on how Americans flock to different sites when they use their mobile phones to go online, than when they surf from their computers. “Welcome to the weekend Web, where people are spending a bigger slice of time…
Harvard Business Review has published a long article by Tim Brown, the CEO of IDEO, on design thinking. “Thinking like a designer can transform the way you develop products, services, processes—and even strategy,” says Brown. “Edison’s approach was an early…
Handbook of Mobile Communication Studies Edited by James E. Katz Afterword by Manuel Castells MIT Press, 2008 Hardcover, 486 pages Abstract Mobile communication has become mainstream and even omnipresent. It is arguably the most successful and certainly the most rapidly…
A few weeks ago the Public Administration Select Committee (PASC) of the UK Parliament published the first parliamentary assessment of the idea of “user involvement” in public services, which they see as “potentially a new model for public service delivery…
Experientia/Putting People First has been invited to become a media partner of PICNIC 2008. Set up as a series of events – a top-class conference, seminars and workshops – PICNIC will be held in Amsterdam from 24 to 26 September…
Last week Genevieve Bell, a highly respected anthropologist and Director of User Experience within Intel’s Digital Home Group, gave the 2008 commencement speech at the UC Berkeley School of Information. She filled it with “anthropological advice” about how to approach…
Jeff Parks and Chris Baum of Boxes and Arrows sat down with several of the speakers and organisers of Adaptive Path’s San Francisco conference: MX San Francisco: Managing Experience through Creative Leadership, that took place on April 20-22. The result…
Design Anthropology takes user research to a whole new level. Dr. Elizabeth Tunstall explains in an essay on Adobe Design Center’s Think Tank how this emerging field can help to redefine design by exploring what it means to be human.…