Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Marketing Management is a bi-monthly strategic marketing magazine published by the American Marketing Association. The Jan-Feb issue contained a very strong piece by Lance A. Bettencourt on giving customers the proper role in the innovation process by forming correct beliefs…
Yesterday I was in Lille, France, to speak at a small conference on service design organised by Philippe Picaud, the highly dynamic design director of Oxylane-Decathlon. Decathlon is an international private sports retailer that many may know, since it is…
Informal networks are the links and exchanges that bind people together, explains Dr Karen Stephenson, a corporate anthropologist and an expert on social networks in business. She describes the challenge of creating a new transparent networked economy as, “a gargantuan…
More than a month before Business Week published an article about ‘trickle-up innovation’ (that I reported on earlier this week), Fast Company had already delved into the issue of how innovation now trickles up from emerging to advanced economies. “So…
The March issue of Metropolis is focused on products with the theme of Good Design. Several articles are fitting quite well with the topic of this blog: What is good design? By Peter Hall The 20th-century definition of “good design 
Business Week reports on how some companies like General Electric, Nokia, and others are reversing the traditional process where products are created in rich nations and repackaged for emerging ones: “This month, General Electric’s (GE) health-care division will begin marketing…
Over the last few months, Franco Papeschi and Tory Dunn of the Vodafone User Experience team have been doing work on a set of principles and guidelines to support the formation of ethical / sustainable social enterprise services. They were…
NESTA, the UK’s National Endowment for Science, Technology, and the Arts, has set up The Lab, a new UK innovation structure that will bring together all the players across public service delivery to “come up with fresh ideas and radical…
The last day of the LIFT conference started off with a session devoted to inspiring stories from people with extraordinary projects and lives. Designer Matt Webb talked about the relationship between science-fiction and design, followed by Joerg Jelden, a trend…
Ethan Zuckerman, a multifaceted thinker whose work focuses on the impact of technology in developing countries, and a research fellow at the Berkman Center for Internet and Society at Harvard Law School, was interviewed on Ideas Project, the Nokia site…
The other Experientia workshop at LIFT was Lifestream – Visualizing my data. The workshop, which was completely packed, was run by Willem Boijens, Vodafone, and my business partner Jan-Christoph Zoels, Experientia, and set out to explore large quantity information visualization.…
Ken Anderson, a senior researcher and anthropologist at Intel, wrote a short article for the Harvard Business Review on the importance of corporate ethnography: “Corporate ethnography isn’t just for innovation anymore. It’s central to gaining a full understanding of your…
In February 2008, the European Commission and an European industry working group (EPoSS) held a workshop on the Internet of Things, involving more than 80 experts from universities, research centres and private companies such as France Telecom, Hitachi, Lufthansa, Philips…
Microsoft Research Principal Scientist Bill Buxton outlines some counter-propositions to the idea of achieving mastery and the dogged pursuit of excellence: Always be bad at something that you are passionate about. You can be everything in your life—just not all…
MIT Media Lab has set up a Center for Future Banking. I guess they have some work to do. “Researchers at the Center for Future Banking, in collaboration with Bank of America, will explore how emerging technologies and insights into…
Over the last months, Adaptive Path has been uploading videos of their latest UX Week that took place in August 2008. Donald Norman conversing with Adaptive Path president and founder Peter Merholz Author and co-founder of the Nielsen Norman Group…
Matt Jones writes about a short project he worked on last November with the students on the Design Interactions course at the RCA in collaboration with Vodafone’s User Experience group. The brief was deliberately wide and intended to steer us…
African peasants paint their mobile phone number over their front doors. Indian slum dwellers buy SIM cards to use on friends’ handsets. Chinese students spend three months’ allowance on a phone they can use to surf the web. Once almost…
On Vimeo you can find no less than 35 videos of the Picnic conference. They are great. My personal favourites (quite a few): Jim Stolze: The virtual happiness project “Virtual Happiness” is a research project that aims to provide insights…
A few weeks ago, W3C, the body in charge of global web standards directed by Tim Berners-Lee, organised a Workshop on the Future of Social Networking in Barcelona, with a high level goal of bringing together the world experts on…