Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Underscoring the importance of a great customer experience, Capital One has acquired the San Francisco-based design and user experience firm, Adaptive Path. Is this a testing of the waters by a historically innovative financial institution … or the beginning of…
Design for good death Hospitable Hospice, Redesigning Care for Tomorrow An IDEA 2014 Award winner research project Free download: issuu, pdf Existing healthcare systems can make the end-of-life experience more frustrating and undignified. The Lien Foundation and ACM Foundation (Singapore)…
The European Commission funds research on a lot of important thematic areas, and in recent years the themes of sustainability and participatory approaches have received a lot of attention. This has made way for companies like Experientia to participate in…
What Human-Centered Design Means for Financial Inclusion Yanina Seltzer, Claudia McKay 16 October 2014, 126 pages Interactive publication Download pdf CGAP has released today a 126 report entitled “Insights into Action – What Human-Centered Design Means for Financial Inclusion“. The…
“Push, pull or nudge” is the title of a 2.5 hour workshop (video here) at the 5th European Conference on Public Communication held today in Brussels. The workshop explored the potential of concepts such as design thinking, choice architecture and…
This week Toronto-based UX strategist Rami Tabbah and I discussed Capital One’s acquisition of Adaptive Path. We were both a bit surprised by the lack of real reflection on the pros and cons of this development (with a few exceptions),…
Abby Margolis, Director of Research at Claro Partners, has become worried that consultants risk becoming a ring of human insight traffickers, rather than the researchers, designers and business problem solvers they strive to be. “They often treat insight like a…
What is the role of psychology, neuroscience or social behavioral study in real product management? How can it be harnessed to build better products? In this article Janna Bastow of ProdPad and Mind the Product takes a look at three…
Bryant, Scott & Wrigley, Cara (2014) The drive towards user-centred engineering in automotive design. In Bohemia, Erik, Rieple, Alison, Liedtka, Jeanne, & Cooper, Rachael (Eds.) Proceedings of 19th DMI : Academic Design Management Conference, London, UK, pp. 741-758. Abstract: Falling…
Earlier this year Tracy Brown, a London-based UX designer, had the opportunity to work within an innovation lab called The Digital Innovation group (DIG), created as a collaboration between DigitasLBi and Astrazeneca to allow small, multi-disciplined teams the freedom to…
OCAD‘s Super Ordinary Lab in Toronto, Canada also just started an unusual social design project that is worth sharing. Domestic Abuse and the Law: Confronting Systemic Impacts is a an ongoing participatory action research project to create positive change, and…
If you want to be free in a digital age, must you switch off your computer, ask two new books, The End of Absence and The Glass Cage. The End of Absence: Reclaiming what we’ve lost in a world of…
Earlier in 2014, two consecutive Mondato Insights examined the role of Human Centered Design (HCD) in enhancing the user experience and closing the gap between registered and active users of Mobile Money. In the six months since then, reports Mondato,…
The team at IDEO.org launched Design Kit — a “refresh†of its HCD Connect platform launched in 2011. It is a step-by-step guide to the elements of human-centered design, specifically adapted for NGOs and social enterprises working with low-income communities…
The most interesting things happening in financial services are not happening in financial services, writes Rich Berkman, Associate Partner of IBM Interactive Experience, in UX Magazine. The most useful and powerful cross-channel, digital tools rolled out in recent years were…
UX strategy isn’t the blueprint, canvas, or definition you use. UX strategy is about the conversations you have and the alignment you achieve, writes Austin Govella, Experience Director with Avanade. As you start hacking your own approach to UX strategy,…
The ongoing debate about Europe’s so-called ‘right to be forgotten‘ ruling on search engines has shone a light onto a key pressure point between technology and society. Simply put the ability of digital technology to remember clashes with the human…
Maria Bezaitis, PhD and Principal Engineer of Intel’s User Experience Ethnographic Research Lab, discusses the Real World Web and how internet-enabled sensors will create new kinds of intimacies and engagements. “Commitment and engagement are really powerful sentiments,†said Bezaitis. “The…
Learning from Extreme Consumers by Jill Avery, Michael I. Norton Teaching Note, 9 pages, January 2014 Traditional market research methods focus on understanding the average experiences of average consumers. This focus leads to gaps in our knowledge of consumer behavior…
Mary L. Gray wrote a long essay for ethnographymatters that argues that technology builders and interface designers, data scientists and ethnographers (working in industry and at universities alike) “are now, officially, doing human subjects research”. She argues that all these…