Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Designing Customer-Centric Branchless Banking Offerings Claudia McKay, Yanina Seltzer The Consultative Group to Assist the Poor (CGAP) 20 December 2013 pdf, iBook, Kindle Branchless banking services have taken on a significant challenge: developing new channels through which to provide financial…
Empathy on the Edge Scaling and sustaining a human-centered approach in the evolving practice of design Katja Battarbee, Jane Fulton Suri, and Suzanne Gibbs Howard IDEO January 9, 2014 Remarkable things can happen when empathy for others plays a key…
To help you build better mobile experiences, UX Archive finds and presents mobile’s most interesting user flows so you can “compare them, build your point of view, and be inspired.†“Documenting user flows is probably something many UX designers already…
In our new dystopian world of pervasive surveillance, most people are at a loss what to do. The tools that allows us to maintain a semblance of privacy are really, really hard to use. Most of us won’t even try…
Hooked: A Guide to Building Habit-Forming Technology By Nir Eyal Publisher: CreateSpace Independent Publishing Platform Released: December 2013 Pages: 154 [Amazon link] Why do some products capture our attention, while others flop? What makes us engage with certain products out…
Experience Design: A Framework for Integrating Brand, Experience, and Value Patrick Newbery, Kevin Farnham 240 pages October 2013 Wiley [Amazon link] Description Businesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool…
The anthropology of an equation. Sieves, spam filters, agentive algorithms, and ontologies of transformation Paul Kockelman This article undertakes the anthropology of an equation that constitutes the essence of an algorithm that underlies a variety of computational technologies — most…
Geoff Mulgan, CEO of Nesta (the UK innovation charity), writes that in 2014 the growing movement to take back control of personal data will reach a tipping point. “The next few years will bring a further explosion of data, and…
An article with a title like this cannot but intrigue me (being a non-American leading a non-USA company) – and even more so after I found out that it was written by an American working in an American company. In…
Leading businesses like Google are exploring scalable strategies that make UX relevant to engineers and MBAs across their organizations. Robert Fabricant has posted a quick look at some of the different strategies that they are deploying: 1. Lean UX 2.…
Public and Collaborative Exploring the intersection of design, social innovation and public policy Ezio Manzini and Eduardo Staszowski (Editors) New York, September 2013, 181 pages Download [Alternative links 1 – 2] This book edited by Ezio Manzini and Eduardo Staszowski…
Bruce Sterling’s Wired UK article on the value of design fiction is very much worth a read, as it defines the field so well: “A formal definition exists: “Design fiction is the deliberate use of diegetic prototypes to suspend disbelief…
The ubiquitous nature of smart products and smart systems underscores the fact that the definitions of “service design” and “experience design” are becoming moving targets. Many products are becoming services and experiences are becoming products that differentiate brands. What does…
The user-centred approach is moving into finance, as banks increasingly connect to their customers’ needs and wants. As part of this trend, global banking and financial services company UniCredit Bank collaborated with user experience consultancy, Experientia, to create a user-friendly, people-centred…
Le banche stanno cercando sempre più di entrare in sintonia con le esigenze ed i desideri dei propri clienti, innovando i propri prodotti e servizi secondo una approccio centrato sull’utente. Per dare concretezza a questo principio, UniCredit ha deciso di…
UX design explained for advertisers: “Here is where the world of communication and the world of computing starts to merge in intent. Systems are to be used. Products are to be experienced. Users and consumers are the rulers. Technology, if…
Intel’s Arduino-compatible open-source Galileo development board was launched today in Italy at Rome’s Maker Faire. Rightfully so, as the initiative has such deep Italian roots. In 2004, a group of programmers, students and teachers at the highly regarded Interaction Design…
People-Centered Innovation: Becoming a Practitioner in Innovative Research by Pedro Oliveira Biblio Publishing, 2013 194 pages [Amazon] Written with a general audience in mind, People-Centered Innovation focuses on innovation research in corporate settings. Starting with a biographical standpoint, it describes…
Lauren Pope of Nokia writes that there are three things to think about if you want your devices and your brain to sing in unison: mindfulness, attention and metacognition. The video is cute and well-done, but doesn’t match the three…
Alice Rawsthorn, design critic of the New York Times, argues that too many products use complexity to mask their flaws. “Designing self-explanatory products is even more important — and more challenging — in the digital era, when devices like phones…