Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Promoted heavily by academic institutions and consultancies alike, design thinking has been a big buzzword during the past decade, turning some people on and others off. Though design thinking has actually been around for half a century, when asking creative…
Before the turn of the 20th century into the 21st century, a movement began. This movement called for a more user-centered approach, or also commonly referred to as human-centered, to designing products, software, digital interactions, and design concepts. It is…
Foundations for Designing User-Centered Systems: What System Designers Need to Know about People by Frank E. Ritter, Gordon D Baxter and Elizabeth F. Churchill Springer, 2014, Paperback 442 p. 108 illus. Interactive technologies pervade every aspect of modern life. Web…
A new study from Opera Mediaworks found that people use these larger-screen devices — which combine a smartphone’s instant access to information with the tablet’s richer viewing experience — in ways that are distinct from how they use other portable…
Designer and social entrepreneur Aral Balkan believes it is time to build an alternate future where we own our own tools, services, and data. And to do this we must create a new category of design-led, experience-driven ‘technology’. That’s the…
Three articles – all published on Medium – confront the challenge of designing an effective car user interface: The State of In-Car UX by Geoff Teehan, Teehan+Lax No matter the price or the brand, the interfaces that adorn today’s vehicles…
Doctors have known for decades that, in order to prevent disease or its complications, they were going to have to get into people’s living rooms and convince them to change everyday behaviors that would very likely kill them. The world…
Representing Future Situations of Service Prototyping in Service Design by Johan Blomkvist Linköping Studies in Arts and Science Doctoral Dissertation Human-Centred Systems Division Department of Computer and Information Systems Linköping University This thesis describes prototyping in service design through the…
Alexandra Fiorillo, Principal of GRID Impact, writes that if we want to achieve full financial inclusion, we cannot simply offer more financial products and services to more people and hope they need, want, like, and use them. Instead, she writes,…
IBM this week announced plans to commit more than $100 million to globally expand its consulting services capability to help clients with experience design and engagement. As part of the investment, the company will open 10 new IBM Interactive Experience…
When you work in user experience or one of its many subsets, you tend to hear questions about what you do a lot. UX professionals often get this inquiry from parents, prospects, neighbors, friends, or casual acquaintances. Too often, Baruch…
Jesse James Garrett of Adaptive Path argues that the constellations in the user experience field are shifting and that we are experiencing some sort of collision of three different “galaxies”: “The customer experience community developed out of the marketing and…
Search results pages on travel sites should help customers to find the best deal for them without having to work too hard. Graham Charlton of Econsultancy looked at a range of search tools from travel websites, which highlighted the importance…
The first destination: The path to decent work in rural economies Experientia’s short documentary for the UN’s International Labour Organization It’s always a pleasure to work on a project that is out of the ordinary. Experientia’s short documentary for the…
Genevieve Bell, Intel’s in-house anthropologist, sees constants in our behavior that could mean big bucks for businesses that find a way to capitalize on them. C|Net reports on her talk at the Mobile World Congress yesterday. “In this digital world,…
The Museum of Future Government Services, which in Dubai on the 10th of February at the UAE Government Summit, is an interactive design futures exhibition. The Museum explores the future of travel, healthcare, education and urban services. It brings together…
Rick Wise, CEO of Lippincott, says experience innovation is the next design imperative. Here are five things you can do this year to make that happen. “Today’s enlightened leaders are achieving success by crafting the entire customer experience–shaping, innovating, branding,…
Leisa Reichelt, Head of User Research at the Government Digital Service [GDS] in the UK Cabinet Office, argues that UX belongs everywhere and nowhere. That there is no UX team, but that everyone is the UX team. “At GDS we…
XD is a quarterly print magazine, to be launched from Australia in April 2014, which showcases the work of experience design practitioners and researchers from a wide range of human service industries and fields. Each issue of XD will feature…
Belindar Parmar, CEO of Lady Geek and founder of Little Miss Geek thinks that current wearable devices are “emblematic of a lack of empathy that pervades the technology industries.“ “Empathy is the ability to see the world from somebody else’s…