Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
The most interesting things happening in financial services are not happening in financial services, writes Rich Berkman, Associate Partner of IBM Interactive Experience, in UX Magazine. The most useful and powerful cross-channel, digital tools rolled out in recent years were…
Feeding back about eco-feedback: How do consumers use and respond to energy monitors? Kathryn Buchanan (a), Riccardo Russo (a) and Ben Anderson (b) a Department of Psychology, University of Essex, Wivenhoe Park, Colchester CO4 3SQ, UK b Engineering and the…
Switching to LED bulbs in your home is still a bit expensive, but makes a lot of economic sense – as you quickly earn your money back through a MUCH lowered electricity bill. Yet it is quite a challenge for…
Soleio Cuervo, design lead at Dropbox, spends his time thinking of new ways for products to understand our needs and wants in real time. After years of firsthand work and observation, Cuervo has seen four ingredients emerge that power personalized…
Nowadays, people can keep negative thoughts at bay with a frenzy of activity. Kate Murphy writes on the consequences in the Sunday Review section of the New York Times. “You can’t solve or let go of problems if you don’t…
Mark Carrigan, sociologist, academic technologist and research assistant at the Centre for Social Ontology, is intellectually drawn to the Quantified Self because “it’s a fascinating example of the intensification of reflexivity in contemporary society”. Most interesting in his reflective blog…
Young children — even toddlers — are spending more and more time with digital technology. Hanna Rosin wonders what will it mean for their development? “As technology becomes ubiquitous in our lives, American parents are becoming more, not less, wary…
Article by Shlomo Goltz on “integrating the hero’s journey as part of the user-centered design process”: “There are many prominent and outspoken members of the design community, such as Steve Portigal and Jason Fried, who feel that personas are unnecessary.…
The humanitarian sector must lift barriers to user-led innovation by refugee communities if it is to meet the challenges of an ever-changing world, says a new report, Humanitarian Innovation: The State of the Art, published by the UN Office for…
On 6 June OgilvyChange, the specialist behavioural sciences practice of Ogilvy & Mather UK, hosted the second edition of Nudgestock, the “largest gathering of behavioural experts in the world”. The one day event on May 24 saw speakers from fields…
Daniel Kahneman, the ‘godfather’ of behavioural economics, has been challenged by rival psychologist Gerd Gigerenzer, director of the Centre for Cognition and Adaptive Behaviour at the Max Planck institute in Berlin, who claims that Kahneman presents ‘an unfairly negative view…
Among the numerous implications of digitalization, the debate about “big data” has gained momentum. The central idea capturing attention is that digital data represents the newest key asset organizations should use to gain a competitive edge. Data can be sold,…
Our well-being centers on the meaningfulness of our relationships: our intimate ties, our associations with a larger circle of people, and our sense of interconnectivity with a collective tribe. Technology has become deeply embedded in how we build these relationships…
The World Economic Forum has released three new reports on strengthening trust, transparency and privacy in personal data usage. Rethinking Personal Data: A New Lens for Strengthening Trust, prepared in collaboration with A.T. Kearney, looks at how to enhance transparency…
Designer and social entrepreneur Aral Balkan believes it is time to build an alternate future where we own our own tools, services, and data. And to do this we must create a new category of design-led, experience-driven ‘technology’. That’s the…
Steve Tengler recently sat down the user experience folks at Mercedes’ Research and Development Center in Sunnyvale, California, and interviewed Paolo Malabuyo (Vice President of Advanced UX Design), Vera Schmidt (Senior Manager of Advanced UX Design), and Viviane Eide (Manager…
The surveillance program PRISM by the US secret service NSA has reminded us that all of our activities online may be monitored without giving us the chance to understand whether we really are targeted or what the purpose of this…
The people at frog design have been exploring sensing technologies and their impact on the human experience. Two interesting articles are the result: The Qualified Self: Going Beyond Quantification Just as stories yield data, data yield stories. And just as…
The world of business is changing, as are the locations of the people who are driving that business. How companies reach new users and how they treat them once they do will be the defining business issue of the future.…
Facebook recently made profiles more “contextual” on their iOS app, writes John Paul Titlow in Fast Company. That means that like Google searches or other personalized experiences, Facebook profiles will now appear differently based on who’s viewing. “We wanted to…