Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
In today’s digital age, consumers expect more from the business they support and the products they purchase. Consumers, Macala Wright writes, not only expect great brand experiences, they believe they’re entitled to them. This is the topic of an interview…
Ana Andjelic writes in AdAge that most legacy luxury brands are failing at delivering service, especially online: The fact that most legacy luxury brands fail to successfully create and deliver service is unfortunate. The business of luxury retail today increasingly…
Don Norman and Bruce Tognazzini are taking their gloves off and accuse Apple of abandoning the fundamental principles of good design: discoverability, feedback, proper mapping, appropriate use of constraints, and, of course, the power to undo one’s operations. Apple, they…
Digital technologies such as analytics, mobility, social networks, cloud computing and the Internet of Things are making old ways of working redundant and forcing companies to transform. According to Raman Sapra, global head of Dell’s digital business services, the best…
Design & The City explores citizen-centered design approaches for the smart city. Central theme is the role of design(ers) to create opportunities and practices for citizens, (social) entrepreneurs and policy makers towards more liveable, sustainable and sociable urban futures. At…
The Rolls-Royce Unified Bridge Design has won this year’s Ergonomics Design Award, presented by the UK Chartered Institute of Ergonomics & Human Factors. The award recognises industrial design which puts the customer at the heart of the process using their…
Why do some people spend all day in a gallery while others dash around in an hour? Laurent Carpentier wonders what is the difference between the 3.6% of respondents who reported that they had spent more than six hours exploring…
UX strategist and researcher Alex Schmidt argues that in a world full of security breaches, snooping, and third-party data aggregators, you should know where your users’ data goes. In this article, she explains why it’s time we make privacy part…
Understanding the Connected Home: Thoughts on living in tomorrow’s connected home By Peter Bihr and Michelle Thorne Berlin, September 2015 Available on GitBook We know that connectivity increasingly makes its way into our living rooms, kitchens and bedrooms. Into our…
Over the past decade, Gallup has observed a growing arms race among brands to implement bigger and better customer experience platforms. These systems — also called customer experience platforms, customer experience management or CEX management — aim to capture customer…
Back in May 2015, the Urban Futures team of the Future Cities Catapult (based in London, UK) completed a design research project around cycling. This short project uses film to sketch out some possibilities of contemporary technologies such as wearables…
A few days ago researcher Ben Kraal gave a talk at UX Australia 2015 describing four years of research done by him and his colleagues on what people do in airports and what airport user experience really means. He just…
How should companies think about design centricity? For Jon Kolko, vice president of design at Blackboard, an education software company, design thinking can define the way an organization functions at the most basic levels—how it relates to users, how it…
The Internet of Things (IoT) is forecast to be one of the most far reaching and fundamental shifts in how people interact with technology and their environment since the advent of the Internet. But, the rush to create new commercial…
Libraries have moved from being the location for search, access and advice to playing a much smaller role within a much larger information landscape, writes a researcher of JISC, the UK charity that champion the use of digital technologies in…
Acclaimed anthropologist Stefana Broadbent leads a new “Collective Intelligence” unit at Nesta, the UK innovation charity, that is “looking at ways to support the emergence of Collective Intelligence to solve complex societal issues”. More concretely, they are studying how patient…
SocialTimes recently chatted with Amy Parnell, the director of user experience at LinkedIn, to learn more about what goes into a redesign (or a slight tweak). What kind of research goes into design changes on LinkedIn, especially as more advertising…
The first ‘science oven’, launched in 1967, was simple to use but then digital interfaces came along and made things worse. The real problem, according to Charles Arthur, is that microwave ovens live too long. “In the end, I think…
Drew Bamford is the person responsible for making the ITC’s experience design – how the company’s devices feel and work like ‘HTC phones’ rather than just another Android handset. HTC’s head designer’s purvue is focused on the digital part of…
Drawing Energy: Exploring perceptions of the invisible Authors: Flora Bowden, Dan Lockton, Rama Gheerawo and Clare Brass. Editor: Rama Gheerawo. Royal College of Art, London, 2015 Free download – Free printed copy Abstract Drawing Energy describes a drawing-based research project…