Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
The UK newspaper The Daily Telegraph profiles Cordell Ratzlaff, director of user-centred design at Cisco Systems, and former head of Apple’s Human Interface Group. “Like a lot of prominent technology companies, Cisco has recognised that its products aren’t as intuitive…
In a long blog post, digital product designer Daniel McKenzie makes a case for emotional and human empathy. “The ability to put oneself in another’s shoes and accurately intuit their experience is one of the most overlooked skills, not…
Automation World reports at length on how human-centered design techniques are gaining attention in the world of industrial controls and automation, as more users struggle with complex user interfaces. “Many of today’s industrial products, with their ever-growing feature sets, have…
Two new articles in UX Magazine: Crafting the UX of REI’s retail experience by Samantha Starmer Video interview (with text transcript) on the strategy, techniques and thinking behind translating REI‘s warm, hand-crafted in-store experiences into the digital space. Customer Experience…
The Megacities on the Move report says authorities must start planning their transport infrastructure now for a future when two thirds of the world’s population will live in cities. The Forum for the Future report devotes a lot of attention…
I just finished reading Living with Complexity by Donald A. Norman (previously announced here) and consider an important contribution to our field, and this for three precise reasons. First, Norman has a huge reputation, also outside of our professional UX…
Norden, the Nordic Innovation Center, has published the results of a research project between Denmark, Norway and Iceland, that explored the increasingly strong connection between ICT and user-driven innovation in those countries, and how this approach could be transferred from…
Digital marketing expert Dhiren Shingadia interviewed ethnographer and technology researcher Tricia Wang to learn how ethnography can provide new insights for companies seeking to understand communities. “My primary output is analysis of how new technology users are living at the…
The Korean partner newspaper of the International Herald Tribune today published an interview with Hwang Sung-gul, the creative designer of mobile devices at Motorola Korea, about the thinking and work that goes into designing a mobile phone. Gul, whom I…
A couple of weeks ago the Design Center Busan (in Busan, South Korea) organised its first International Design Congress. The speakers featured not only the writer of this post (Mark Vanderbeeken – as reported here), but also the highly esteemed…
The autumn issue of Koreana, the quarterly devoted to Korean art and culture, contains a special feature on Korea’s smartphone era. The articles come in a range of other languages, including Arabic, Chinese, French, German, Japanese, Korean, Russian and Spanish.…
Allison Arieff writes in the New York Times Opinionator blog extensively on how citizens harness technology to offer up solutions to problems in their communities. “What if there were a way to transform complaints into something positive and productive? What…
Sunday marks the one-year anniversary of Apple’s iPhone debut in Korea. Prolonged regulatory bickering had been long delayed its release, coming more than a year after its release in the U.S. and other countries. But late as it was, the…
Experientia partner Mark Vanderbeeken recently became one of Canvas8′s newest Thought Leaders, lending his insights and knowledge to the site’s growing archives of articles and interviews on cultural global trends. Canvas8 draws on the knowledge of recognised industry thought leaders…
Over the past decade, Living Labs have become an established part of local and regional innovation systems, using a variety of methods and tools, and focusing on a wide array of domains and themes. However, the experimental, learning-by-doing set up…
Marek Pawlowski, the founder of MEX, explores in UX Magazine several future trends he expects to be of significance for UX practitioners as the balance of user expectations tilts ever further towards mobile scenarios. Read article
A group of young designers are making their mark on Nicosia’s urban scene by creatively redesigning “misused public spacesâ€. “Our goal is to give solutions on how these spaces could be used,†said designer Marina Hadjilouca, one of the founders…
The essays featured here stem from talks given at the Focusing on the User Experience session of this year’s Reference Renaissance conference, a biennial gathering of reference and user services librarians put on by the BCR consortium in Colorado. The…
The current issue of Interactions Magazine is the last issue of editors Jon Kolko and Richard Anderson, who reflect on the results achieved. Also Don Norman reflects in his column, and raises some pointed criticism of Interactions Magazine publisher ACM,…
Can technology erode something that doesn’t exist? That’s the question that journalist Virginia Heffernan raises in an article for the New York TImes Magazine. “Whether the Web is making us smarter or dumber, isn’t there something just unconvincing about the…