Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Jakob Nielsen has published the executive summary of his study of 56 intranets. The study documents intranet IA processes and the resulting designs, both in terms of the visible user interfaces and the underlying structures. The report contains detailed profiles…
At last week’s 7-Minute Soapbox in Waterloo, Canada, Declan Whelan of Whelan & Associates talked about how to fit user experience/design/usability into an agile development process. There is a crisis in the software world! Well, I’m not sure if you…
An article in the New York Times cites recent surveys challenging the notion that smartphones are ready for primetime: Surveys by Yankee Group, a Boston research firm, show that only 13 percent of cellphone users in North America use their…
Jesse James Garrett, who coined the term AJAX, says that consumers want a personal relationship with the products they use, reports PC World. The inventor of the term AJAX (Asynchronous JavaScript and XML), urged attendees at The Rich Web Experience…
Apple has been progressively changing its retail store format over the past year, eliminating cash registers while introducing several new services and increased staffing, to create a more personalized and friendly environment for customers, reports MacNN in an article entitled…
Now that Donald Norman‘s new book, The Design of Future Things, has been published, the man is on a book tour and interviews with him are popping up left and right. After a first one on Core77 (see also this…
The Wireless World Initiative (WWI) has developed prototype user-centred systems that will potentially enable millions of people to make the most of third-generation (3G) and beyond mobile technology to work, relax and play any time, anywhere. ICT Results reports back…
Aparna Kalra reports in Mint, a new Indian business newspaper produced in collaboration with the Wall Street Journal, on how the trend of cool hunting – and then innovating – in India by companies also illustrates how the country is…
From an article in the E-Commerce Times: “In today’s business world, losing any customer or partner is expensive and unnecessary. It costs up to 10 times more to acquire a customer than to keep an existing one, according to Gartner.…
The people at Smashing present what they call “some of the outstanding recent developments in the field of user experience design.” The very visual feature contains an overview of the most recent tactile and touch interfaces. (via UX Magazine)
The Experience Project (EP), which launched a public beta about a year ago, is built specifically around the concept of remaining anonymous while socializing, explains Josh Catone of Read/Write Web. The site has grown to 250,000 members, almost 60% of…
In “Responsibilities and Implications: Further Thoughts on Ethnography and Design“, presented a few weeks ago at DUX2007, UC Irvine professor Paul Dourish continues to elaborate on the use of ethnography in human-computer interaction and the “implications for design” issues he…
Umpqua Bank has opened its new store concept in Portland, Ore’s South Waterfront neighborhood. The store will serve as Umpqua’s Innovation Lab, showcasing emerging and existing technologies that foster community and redefine what consumers can expect from a banking experience.…
Last week Joe Lamantia, a New York-based user experience and information architecture consultant, gave the closing talk at the Italian IA Summit in Trento, entitled “The DIY Future: what happens when everyone is a designer?”. In his seemingly very interesting…
Donald Norman‘s shining career began with a post at Harvard and then the University of California, San Diego, where his interests in psychology turned toward cognitive science. As one of the founders of that field, he eventually shifted his energies…
Jim Gilmore and Joe Pine, authors of the 1999 marketing classic, The Experience Economy: Work is Theater and Every Business a Stage, have just published a new book Authenticity: What Consumers Really Want (see also this post). In a review…
Business Week looks at how improving the user experience could inspire people to tap into the system more regularly to help stave off more serious illness. “Focusing on improving the user experience could inspire people to tap into the system…
Bruce Tognazzini was Apple’s 66th employee, developing the company’s first usability guidelines and founding its Human Interface team. Almost thirty years later, he’s a principal at Nielsen Norman Group and still making his feelings known when companies commit design errors.…
An interview with Peter Morville, widely recognised as a founding father of information architecture, on the topic of Web 2.0 was just published in Shanghai Talk, a city lifestyle magazine published in English in China. The article, also picked up…
Our increasingly interconnected world has made it easier for information and disease to spread. However a new study from Harvard University and Cornell University, entitled “Complex Contagions and the Weakness of Long Ties” shows that fewer “degrees of separation” can…