Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Business Week looks at how improving the user experience could inspire people to tap into the system more regularly to help stave off more serious illness. “Focusing on improving the user experience could inspire people to tap into the system…
Bruce Tognazzini was Apple’s 66th employee, developing the company’s first usability guidelines and founding its Human Interface team. Almost thirty years later, he’s a principal at Nielsen Norman Group and still making his feelings known when companies commit design errors.…
An interview with Peter Morville, widely recognised as a founding father of information architecture, on the topic of Web 2.0 was just published in Shanghai Talk, a city lifestyle magazine published in English in China. The article, also picked up…
Processing is an open-source programming language that can be used by students, artists, designers, architects, researchers, and anyone who wants to program images, animation, and interactivity. There were many people involved in making Processing to what it is now, but…
Our increasingly interconnected world has made it easier for information and disease to spread. However a new study from Harvard University and Cornell University, entitled “Complex Contagions and the Weakness of Long Ties” shows that fewer “degrees of separation” can…
From the New Scientist: “Making sense of an ever-increasing number of emails, web pages, feeds, and social networking contacts is a tough job for even the most organised person. But now a new website can organise your life like a…
Theorists have long argued that two distinct concepts of value drive the production of the built environment: exchange value and use value. In this article Joost Beunderman, a researcher at the UK think-tank Demos argues that, “if we would wish…
Design, Wit, and The Creative Act is a half day conversation, organised by Core77, about leveraging the power of humor towards great customer experiences. In the run-up to the event, Randy J. Hunt did a short interview Allan Chochinov of…
Bob Jacobson, design consultant and editor of the anthology Information Design (MIT Press, 1999), is on a roll these days. Today the focus of his provocative commentary is the DUX 2007 conference, which he thinks is “ideologically discomforting” and “fundamentally…
Nathan Shedroff, the new programme chair of the MBA in design strategy at California College of the Arts (see also this post), gave a very powerful talk entitled “Design is the Problem” at the recent Connecting ’07 congress on the…
Bob Jacobson, design consultant and editor of the anthology Information Design (MIT Press, 1999), was a keynote speaker last month at the 3rd International Conference on Information Design (ICID), Curitiba, Brazil. His talk which deals with “information design, user experience…
According to an article in Adweek magazine, P&G’s efforts to reinforce consumer perception of quality in its brands will be a key to the company’s success. “Historically at P&G we looked at product performance. We didn’t pay as much attention…
Riyad Emeran wrote a thought piece in Trusted Reviews on what matters to people: “The thing about technology is that the vast majority people out there don’t really care about it. Despite the fact that those same people wouldn’t leave…
Last week Experientia partner Mark Vanderbeeken attended the Philips Simplicity Event in London. It was a mixture of a vision presentation, a prototype exhibition, a networking event, and a marketing opportunity. The prototypes on show were conceptual designs for social…
Bruce Nussbaum was the opening speaker at the IDSA Award Ceremony during the Connecting ’07 World Design Congress, co-organised by ICSID and IDSA. In his speech, Nussbaum says that design seems to provide a lot of value in a society…
Brandon Schauer of Adaptive Path has just published a sharp and informative essay on “The Long Wow,” an experience and design-driven approach to creating real customer satisfaction by building genuine, widespread, and lasting customer loyalty over time. As Brandon describes…
A very hot topic in the telecom engineering world is the IP Multimedia Subsystem (IMS). IMS is an architectural framework for delivering internet protocol (IP) multimedia to mobile and fixed users. Users can connect to an IMS network in various…
Bruno Giussani reports on a recent talk by Swisscom anthropologist Stefana Broadbent on how people really use technology. The talk was delivered at the 6th Communication Days conference in Bienne, Switzerland. “In traditional marketing research, she says, if you ask…
The Dott07 festival, curated by John Thackara, and taking place in the English city of NewcastleGateshead, is now in its last few days. One of the events was a series of debates on a variety of topics, such as energy,…
Recognizing the increasing importance of design and its impact on the business world, California College of the Arts (CCA) has launched a new MBA in Design Strategy program, the first of its kind in the United States. Slated to enroll…