Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Donald Norman ‘s recent essay Technology First, Needs Last, in which he argues that “design research is great when it comes to improving existing product categories but essentially useless when it comes to new, innovative breakthroughs,” has started a big…
Cennydd Bowles, a user experience designer at Clearleft in Brighton, England, writes about interaction design, behavioural change, and the design of emotions. “If interaction design really is the business of behaviour change I believe this must apply two ways. While…
Meena Kadri reports on how lunch and laundry delivery in Mumbai – known as the Dabbawalla and Dhobi Ghat services – use sophisticated coding systems to track items within their service chain, in order to ensure accurate delivery. “The Dabbawalla…
There is a group of people that believe the New Zealand health care system could be designed better than it currently is. That group consists of those who have actually used the New Zealand health care system. In fact, it…
This contribution is by Camilla Masala, an Experientia collaborator, and is part of our background research for the Low2No project on creating an urban development with no CO2 impact through affecting behavioural change: The energy market liberalization has created new…
There is true dignity in the continuous engagement of Donald Norman, the Nestor of the user experience community, as well as courage is his willingness to question some of his (and our) profound beliefs. In short, Don — in defiance…
Bill Buxton, Martin Raymond and Anna Kirah were some of the speakers at Imagine09, a conference organised by Microsoft Advertising on 28 October in London. Living in the age of turbulence Anna Kirah, partner, CPH Design (and former senior design…
In a long article, the people in charge of the Intel Reader discuss the entire user-centred process of designing a new device for the blind or visually impaired which is aimed at making printed matter accessible to millions of people…
In this video of Make/Think, the recent AIGA Design Conference, Roger Martin, dean of the Joseph L. Rotman School of Management at the University of Toronto, makes the case that businesses can do a better job of innovating if they…
Danah Boyd, a social media researcher at Microsoft Research, and Sherry Turkle, MIT Professor of the Social Studies of Science and Technology, were interviewed for Digital Revolution (working title), an open source documentary, due for transmission on BBC Two in…
The latest issue of UPA’s UX Magazine is devoted to sustainable design, and one of the articles is by Experientia. In their contribution, Experientia collaborators Michele Visciola, Erin O’Loughlin and Irene Cassarino reflect on how smart tools can help reduce…
If there is a future for designers and marketers in big business, it lies not in brand, nor in “UXâ€, nor in any colorful way of framing total control over a consumer, such as “brand equityâ€, “brand loyaltyâ€, the “end…
In a long article on Boxes and Arrows, Dakota Reese Brown suggests an alternative view of the mobile space based on principles rather than isolated tactics. “Prior to becoming a senior UX designer at Popular Front Interactive, I spent two…
The IDEA Conference took place in Toronto on September 15-16, with a focus on social experience design. Boxes and Arrows, in collaboration with the IA Institute, brings recordings of most conference talks. Day one – The impact of social models…
Two articles in UX Magazine look at ways of improving the retail user experience online: Mind the gap Which types of brands have the greatest opportunity to improve UX? A video-based look at online–offline experience gaps. by Dave Maren Designing…
Terry Winograd, the famous human-computer interaction specialist, was interviewed for Digital Revolution (working title), an open source documentary, due for transmission on BBC Two in 2010, that will take stock of 20 years of change brought about by the World…
Nicola Morelli (blog), an associate professor at the School of Architecture and Design at Aalborg University in Denmark, reflects on the two inspirations for a service design discipline: “The contributions to the definition of a disciplinary corpus for service design…
Mikkel Michelsen discusses the core differences between specialised use contexts and the mainstream use of a mass consumer product, and tries to answer the questions how to design the best possible systems when faced with special contexts, and how to…
Dozens of home energy monitors are coming to market, but nobody knows whether only hybrid Prius owners will use them. Martin LaMonica reports on CNet News. “The gadgets themselves vary, but the common thread among them is the ability to…
Some English language websites, blogs, articles and publications updating on what Denmark is doing on user-driven innovation: Is Denmark a lead user of user driven innovation? You might think so since the world’s first government sponsored user driven innovation program…