Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Elements such as social dynamics, communication styles, and creative inspiration deeply affect our experience of work and what we create. While most of us don’t have the authority to change the architecture of our work places, we do have the…
James Rock, the managing director and chief business designer for Cultivar Consulting Limited, a business and services design consultancy, talks about service design, its benefits and why it’s important for your business. “Service design is a relatively new discipline that…
Ageing populations and budget cuts mean devising a new social contract. So why not use real designers – it’s worked in Finland, asks Justin McGuirk, design writer at The Guardian. “If a country has the best education system in the…
Article by Experientia collaborator Irene Cassarino, with additional input from Jan-Christoph Zoels. How do you create community services and business models for a carbon neutral building block before the buildings stand? Thirty Finnish entrepreneurs came together last Tuesday (20 September…
Tuuli Kaskinen and Roope Mokka, researchers at Demos Helsinki, argue in an essay that we need more than mere sustainable versions of everyday products: we need new products and services based on behaviour change. “Most companies are dismally bad at…
Using behavioural insights could save taxpayers hundreds of millions of pounds over the course of the [UK] Parliament and thousands of lives a year, according to an annual report published today. The Government’s Behavioural Insights Team annual report outlines a…
In Studio: Recipes for Systemic Change by Bryan Boyer, Justin W. Cook, Marco Steinberg Helsinki Design Lab (HDL) / Sitra 2011, 337 pages > Free download > Blog post This book explores the HDL Studio Model, a unique way of…
Design thinking and techniques can help create radical innovations needed to meet the challenges facing local communities and services, says Philip Colligan, executive director of Nesta‘s public services lab. “What we’re now learning is that there are low-cost and low-risk…
The latest issue of the peer-reviewed research journal, International Journal of Design, is devoted to service design. It is edited by Birgit Mager of the Köln International School of Design, Cologne, Germany, and Tung-Jung (David) Sung of the Department of…
In a six part article series Gerd Waloszek of SAP User Experience [who is very inspired by Nathan Shedroff’s latest book ‘Design is the Problem’] approaches the topic of the sustainable behavior of a workforce from a designer’s point of…
Sarah Brooks of Shareable has just published the second part of her interview with the Italian design strategist Ezio Manzini, who is one of the world’s leading experts on sustainable design, author of numerous design books, professor of Industrial Design…
Design for Services Series: Design for Social Responsibility Authors: Anna Meroni and Daniela Sangiorgi Gower Publishing, August 2011, 298 pages In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and…
Or, why did Google PowerMeter fail? In his latest post, James Landay questions whether over-analysis of data gets in the way of designing a product that truly understands the needs of its users. He provides several examples of when the…
(English translation of article published yesterday in La Stampa newspaper – author Andrea Rossi): Michigan delegation between the cabbages and the red peppers Who would have thought that the regeneration of a city can start from a market stand that…
The main conclusion of the Behaviour Change report, published today by the UK House of Lords Science and Technology Sub-Committee, is that ‘nudging’ on its own is unlikely to be successful in changing the population’s behaviour. The report – the…
Design Flanders [“Design Vlaanderen”] and the Association of Flemish Cities and Municipalities (both in Belgium) have just published a bilingual Dutch-English booklet entitled “Service design, a strong strategy for local authorities” [Dutch title: “Service design, een sterke strategie voor het…
The Behavioural Insight Team of David Cameron’s Cabinet Office – widely known as the ‘nudge unit‘, has published the report, Behaviour Change and Energy Use, setting out how we can use behavioural insights to help people save energy and money.…
A road(map) to sustainability: How an Expo centre can become low-impact The Event project, funded by Flanders In Shape, a Flemish design promotion agency, created a framework for the Kortrijk Xpo centre to become the most environmentally sustainable trade fair…
Experientia wins Italian National Prize for Innovation in Services, sponsored by the Italian government and Confcommercio. The President of the Republic, Giorgio Napolitano, awards the prize. Rome, Tuesday 14 June 2011 Today, the president of the Italian republic, Giorgio Napolitano,…
Experientia vince la terza edizione del Premio Nazionale per l’Innovazione nei Servizi, istituito dal Governo Italiano e Confcommercio-Imprese per l’Italia. Il Presidente della Repubblica Giorgio Napolitano consegna il premio. Roma, martedì 14 giugno 2011 Oggi il Presidente della Repubblica Italiana…