Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Lucy Kimbell, who is a Clark Fellow in Design Leadership at Saïd Business School, University of Oxford with a background in interaction design, has posted an extensive and quite critical report on the Service Design Network conference that took place…
The Singapore Design Festival, running November 20-30, now themed “Design 2050: Possibilities for Tomorrow,” , is also continuing its quest to improve people’s surroundings through good design for a better quality of life. As already written up on this blog…
The third edition of Nokia’s The Way We Live Next conference took place yesterday and today in Espoo, Finland. Nokia’s blog, Nokia Conversations, reports on a few of the keynote presentations: Nokia’s vision of the future by Heikki Norta, Nokia’s…
NESTA, the UK’s National Endowment for Science, Technology and the Arts, has published a 45-page discussion paper on how transforming healthcare to involve the public, i.e. the creation of people-powered public services, can save money and save lives. The National…
Nokia user researcher Jan Chipchase has posted an in-depth presentation and paper on designing mobile money services for emerging markets: “Hang around a telecoms industry conference long enough and you start to get big-number fatigue – as one stack of…
Wired UK asked Bill Moggridge and his IDEO team to tackle the urban rage problem that is rendering the UK cityscapes ever more aggressive. “Design thinking defines the practical way in which IDEO approaches its problems, but as a phrase…
Phi-Hong D. Ha, an interaction design and strategy consultant, discusses discusses the viability of the new field of service design with Steven Heller of AIGA Voice. Isn’t all design a service to someone? Perhaps that can be debated. But currently…
Nokia Life Tools was designed to help improve the livelihood and lives of farmers, students and many people in more remote and rural areas in emerging market countries. It does this by offering easily accessible and up-to-date crop prices, education…
Mike Kuniavsky of ThingM was invited to speak at Kimiko Ryokai’s Theory and Practice of Tangible User Interfaces class at UC Berkeley yesterday, where he discussed the relationship between products and services in a ubicomp environment, and presented a set…
Via the DMI November 2009 Newsletter, I came across a number of articles that are worthwhile exploring: What the Hell Have We Done to Design? (Really Thinking about Design Thinking) Brian Matt, Founder & CEO, Altitude, Inc. DMI News &…
Irene Cassarino, an Experientia collaborator, reports on the First European Conference on Energy Efficiency and Behaviour, which took place in Maastricht last week: What role do objects play in our life and culture? It depends on their embedded scripts. Like…
Dan Hill (ARUP) wrote a long review of the ‘Toward the Sentient City’ exhibition curated by Mark Shepard and organised by the Architectural League of New York. “This show does nothing less than delineate a possible future trajectory for architecture,…
Damian Kernahan of Proto Partners asks in Fast Thinking, an Australian innovation quarterly, why service organisations don’t deliver their customers a great experience, when all it takes is a little planning and design. “In this article we will look at…
The second issue of Touchpoint, the sdn’s Service Design Journal, is out. Entitled “Health and Service Design”, this brand-new issue features articles of Service Design and/or healthcare experts such as Julia Schaeper, Lynne Maher and Helen Baxter (NHS), Lavrans Løvlie…
The Nordic Innovation Centre just published a report on the role of user-driven innovation in the growing Nordic sports equipment industry. Not only on how users help firms develop better technical products but also on how taking users seriously helps…
Donald Norman’s latest column for Interactions Magazine explores systems thinking and service design. “A product is actually a service. Although the designer, manufacturer, distributer, and seller may think it is a product, to the buyer, it offers a valuable service.…
One of our staff members, senior designer Luca Troisi, worked previously in the yachting industry and has not forgotten those roots when he joined Experientia. Luca’s extensive and excellently written article explores what experience design could mean for the yachting…
Paula Wallace, president of the Savannah College of Art and Design, interviews Peter Fossick, who is the coordinator of a new program in service design at the college. “Everything is moving toward service design. Design is becoming more intangible, less…
Helsinki, Finland – Yesterday, Turin-based company Experientia was announced as part of the winning team for a project in Jätkäsaari, Helsinki, which aims to construct an urban zone with low or no carbon emissions. Sitra, the Finnish innovation agency, revealed…
Designing Services with Innovative Methods Miettinen, Koivisto (eds.) 272 pages, colour illustration, soft cover, 2009 This book presents the emerging and increasingly important field of service design. Birgit Mager, Köln International School of Design and Service Design Network, Ezio Manzini,…