Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Adaptive Path organised a panel on service design yesterday. Panellists were Shelley Evenson (CMU), Robert Glushko (UC Berkeley), and Christi Zuber (Kaiser Permanente). No matter where the economy heads, one thing is certain: we’re living in a service economy. Approximately…
Tish Shute’s UgoTrade website is quickly becoming one of the prime sites in the field. In the last months she interviewed Andy Stanford-Clark (IBM Master Inventor), Robert Rice (CEO of Neogence), Usman Haque (architect and director of Haque Design +…
The March issue of Metropolis is focused on products with the theme of Good Design. Several articles are fitting quite well with the topic of this blog: What is good design? By Peter Hall The 20th-century definition of “good design 
Over the last few months, Franco Papeschi and Tory Dunn of the Vodafone User Experience team have been doing work on a set of principles and guidelines to support the formation of ethical / sustainable social enterprise services. They were…
“What is a sustainable lifestyle? What will our daily lives become if we agree to change some of our routines? How do we reduce our environmental impact without lowering our living standards?” A new book, edited by François Jégou and…
Reena Jana of Business Week reports from SXSW on the activities of Moshe Tamssot, Kraft’s VP of New Services. “Formerly of American Express and G.E., Tamssot was hired about a year and a half ago to help Kraft “transform†itself…
The Turin-based non-profit organisation Area, which supports families with disabled children, just launched its new website, developed with the intensive support of Experientia. The site, named Di.To (Disabilità a Torino), offers information and orientation to families of children with disabilities…
The Technology for Emerging Markets group at Microsoft Research India seeks to address the needs and aspirations of people in emerging-market countries, including those who are increasingly consuming computing technologies and services, as well as those for whom access to…
The session devoted to Design Thinking was my personal favourite of the entire 2009 LIFT conference. Beyond the engineers and business’ discourse about the future, what is it designers can propose? What sort of alternatives are they envisioning? What’s the…
Microsoft has created a virtual personal assistant that can build a relationship with its user. “Meet Laura, the virtual personal assistant for those of us who cannot afford a human one. Built by researchers at Microsoft, Laura appears as a…
The entire morning of the first day of the LIFT conference was devoted to change. I selected a few presentations here that I found personally most stimulating. Note: this post contains embedded video which might now not show up in…
The other Experientia workshop at LIFT was Lifestream – Visualizing my data. The workshop, which was completely packed, was run by Willem Boijens, Vodafone, and my business partner Jan-Christoph Zoels, Experientia, and set out to explore large quantity information visualization.…
Adam Greenfield, Nokia’s head of design direction for service and user-interface design, is frequently featured on Putting People First as his thinking is close to our own interests. According to his Twitter feed, he is not entirely happy in Finland,…
Hugh Dubberly is a forum editor at Interactions Magazine, which means that he writes, co-writes or edits articles for the magazine. The website of his company, Dubberly Design Office, contains all of these excellently written and very thoughtful articles. Here…
Jeff Howard writes the blog Design for Service and is also the curator of the most comprehensive and well organised service design reference library on the internet. Over the past few days he has been discussing service designing, service design…
Nick Marsh of Engine Service Design contemplates how user-centred design can help public services. How do we enable patients with chronic conditions to take care of themselves better? How do we include partners from other sectors such as charities or…
Over the last months, Adaptive Path has been uploading videos of their latest UX Week that took place in August 2008. Donald Norman conversing with Adaptive Path president and founder Peter Merholz Author and co-founder of the Nielsen Norman Group…
The UK service design consultancy live|work has published an excellent manifesto on service thinking: “We have identified three key service imperatives that must be considered if we are to create great services that make things better for people, businesses and…
A few weeks ago, W3C, the body in charge of global web standards directed by Tim Berners-Lee, organised a Workshop on the Future of Social Networking in Barcelona, with a high level goal of bringing together the world experts on…
Mike Kuniavsky (ThingM) is currently writing a ubicomp user experience design book. He just posted a few tidbits on service design: “There are two fundamental ways of looking at a service: from the perspective of the technology and from the…