Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
A very insightful story by Geraldine Bedell in today’s Observer explores the latest thinking on the role of design as a means to develop solutions to services, business models and social issues, and the controversy this has generated in…
At the Mandarin and other high-end hotels, new computer systems that connect individual rooms to network servers can now keep track of guests’ preferences and change the room conditions automatically. These “smart” systems can learn whether a frequent guest likes…
The British Government is working on a series of strategies to put an entirely different dynamic in place to drive the UK public services: one where the service will be driven not by the managers but by the user –…
We just finished the Italian version of the website of Experientia, the new experience design company that I am a partner of. Any comments from our Italian readers are more than welcome.
Jim Murphy, parliamentary secretary at the UK Cabinet Office, recently gave a speech entitled “Towards Customer Centric Government: Strategies for Service Transformation“. Reporting on this, Ann Light in Usability News is particularly struck by the section on relevancy: ‘We…
How do you launch a luxury airline that simply has to stand out from the pack? As the recent demise of Delta’s Song indicates, finding profitable ways to improve the air-travel experience isn’t easy, even at premium prices. How does…
Service in British shops is among the worst in Europe. But, says Clare Coulson in the Daily Telegraph, we shouldn’t have to put up with it. […] Paul Bennett, head of consumer experience at IDEO – a design consultancy –…
Today we launched the website of Experientia, the new experience design company founded by business specialist Pierpaolo Perotto, usability expert Michele Visciola, user experience strategist Jan-Christoph Zoels and communication strategist Mark Vanderbeeken. The site contains plenty of information on who…
USE-ME.GOV (usability-driven open platform for mobile government) is an EU-sponsored research and development project designed to support and encourage access to new e-government services anytime and anywhere through the use of mobile communications and internet technologies. The main goal of…
The narrow, cobbled streets of Cordoba in southern Spain are no place for a car, but Alfredo Romeo, a Spanish entrepreneur wanted to change that and set up a business with “blobjectsâ€, electric hire cars that are proving popular with…
My Experientia business partner Jan-Christoph Zoels alerted me to a series of New York Times articles on the isolated, frightening, overwhelming and often dehumanising experiences many patients have in hospitals, and what social, cultural and demographic changes are playing a…
[A number of] museums are busily implementing a variety of forms of ubiquitous (a.k.a. pervasive) computing to assist customers. […] What the museums learn about things such as delivering personalised multimedia content to mobile users, luring visitors to lesser-known exhibits…
There’s more to online social networks than matchmaking, and South Korea’s Cyworld is showing the way. The online service blends homepage building and social networking with a host of other online activities, including Sims-like role-playing. Owned by South Korea’s SK…
Buongiorno Vitaminic SpA, an Italian multinational and one of the world’s leading groups in the mobile value-added service (VAS) sector, has signed an agreement for the acquisition of a 100 percent stake in Freever, a leading European company in the…
It’s the biggest part of the economy these days, but many companies’ innovation remain focused on products. Service innovation as a discipline is still in its infancy. Here’s why that needs to change. Read full story
The UK’s largest charity for deaf people and a design magazine are launching an exhibition of futuristic hearing aids to make them more popular. The show, called Hearwear, opens at the Victoria & Albert Museum in London this week. Read…
France Télécom this month offered up its latest version of convergence by tacking on a few useful services to its Livebox home networking product, a “triple play” service combining Internet, telephone and television service. The most interesting of the new…
It seems so obvious: let people age the way they have lived. Today, finally, it’s beginning to happen. From upscale residences in California to family-size nursing homes in Mississippi, living facilities for the elderly are undergoing an architectural and cultural…