Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
As Hewlett-Packard’s director of design and brand experience, Sam Lucente’s job is to use insights from the design, technology, and marketing fields to enhance the consumer’s interaction with HP products. In an interview with Business Week, he talks about the…
I have no idea how recent this is, but here are about ten web pages with what IBM has to say on user-centred design. “User-Centered Design is a well established process that has been widely adopted by many organizations to…
The current issue of Business Week has devoted an extensive feature to Dr. Stefano Marzano, CEO and Creative Director of Philips Design. “Marzano’s passion lies in humanising technology. His goal is to make homes and offices less cluttered with bulky…
The Guardian has a fascinating and slightly depressing article about the multi-million-pound industry intent on turning teenagers and toddlers into passionate consumers. British child is familiar with up to 400 brand names by the time they reach the age of…
The New York Times reports that Illy, the Italian coffee, has opened a new Galleria Illy in SoHo. It’s a coffee themeland in this temporary experience featuring an art gallery, library, classrooms and espresso bar. Visitors can thumb through hundreds…
The Workshop on Digital Inclusion and Participation in Brussels on 23 September 2005 aimed at setting the scene for the EU’s i2010 ambitions: an inclusive information society that provides high quality public services and promotes quality of life. It involved…
“The experience economy: the evaluation of emerging market opportunities for growing your business” is the title of an e-book presentation by e-Strategic Research, inc, the California based market research consultancy. The e-report offers a synthesis of theory and practice as…
Voices in Your Hand is a humanitarian project, sponsored by Philips Electronics, to create a simple, voice-email handset and cheap audio services to help urban shantytowns and isolated rural areas in the developing world, overcoming illiteracy or minority languages. The…
From strategy, brand and innovation to product, service and experience Businesses fifteen years ago referred to everything as product, and the focus was on how to make those products robust. A new life insurance policy was referred to as a…
USE-ME.GOV (usability-driven open platform for mobile government) is an EU-sponsored research and development project designed to support and encourage access to new e-government services anytime and anywhere through the use of mobile communications and internet technologies. The main goal of…
RED is a unit at the (British) Design Council that wants to challenge accepted thinking on current social and economic problems by exploring new solutions through innovative design practice. The unit takes a proactive approach to solving problems and developing…
Nick Finck of Blue Flavor ponders the question one has to ask oneself as a business owner: what kind of experience do you want your customers to receive before, during, and after they have purchased your product or service?…
Companies are embracing the potential of networked computing to let workers share their knowledge more efficiently as they nurture new ideas, new products and new ways to digitally automate all sorts of tasks. [They] are drawing on collaborative models that…
Companies like Nordstrom, Jet Blue, Amazon and Dell have all built their brand value on providing a positive experience for their customers, online and offline. Successful companies match business objectives with customer needs. They combine ongoing testing, feedback and…
Today I am leaving for a short trip to Dubrovnik, Croatia, where I will be attending the Dubrovnik Leadership Forum, organised by two top central European business schools, IEDC-Bled School of Management (Slovenia) and ESMT-European School for Management and Technology…
The wilderness isn’t what it used to be. Today’s campers come equipped not just with bug spray and burgers, but cell phones, computers, televisions and video games. As electronic gadgets have become more portable, Americans have begun toting them everywhere…
It is not an example of experience design the way I like to understand it, but it is clearly a designed experience. Ogilvy Belgium has launched this week a talking billboard in their campaign for Ford. [Alain Caviggia was commissioned…